Business Engagement and Analysis Lead

The Role

As an APS 6 Team Lead in Forms Development and Digitisation, you will lead a multidisciplinary team delivering digital forms and workflow solutions that improve business processes and user experiences. Depending on organisational priorities, the role may focus on either stakeholder engagement, work intake, and prioritisation (Engagement Lead) or requirements definition, process design, and translating business needs into digital solutions (Business Analysis Lead).Working closely with product owners, developers, designers, and business stakeholders, you will ensure the delivery of high-quality, user-centred outcomes. 

Key responsibilities include leading team performance, managing delivery through Agile sprint cycles, maintaining and prioritising work backlogs, and engaging stakeholders to understand and shape business requirements.

You will translate complex requirements into actionable deliverables, ensure alignment with UX/UI, accessibility, and data quality standards, and collaborate across teams to integrate solutions into broader digital ecosystems. The role also drives continuous improvement through analytics and feedback while contributing to governance, standards, and consistency across the forms portfolio.

About our Team

Forms Development and Digitisation sits within Digital Service Delivery and is responsible for the design, build, testing, and hosting of web forms across Defence. Our Directorate has a strong customer-first, user-centred, and agile focus, working closely with stakeholders to deliver simple, guided, and integrated digital solutions. We are passionate about improving service delivery and thrive in a fast-paced, collaborative environment. We foster a culture of curiosity, innovation, and continuous learning, delivering high-profile projects that contribute to a smarter digital future for Defence capability.

We Offer flexible working arrangements and strong work-life balance, access to nationally recognised training and professional development and opportunities for career progression within a growing Directorate.

Our Ideal Candidate

We are seeking a motivated and capable leader who:

• Enjoys working in a dynamic environment across a variety of initiatives 
• Has strong stakeholder engagement and communication skills 
• Can lead discussions, manage expectations, and influence outcomes 

Demonstrates experience in either: 

• Stakeholder engagement and product strategy and scoping, or 
• Business analysis, requirements gathering, and process design 
• Ideally has experience with Figma, Azure DevOps, Creative Cloud stack including Adobe InDesign and Adobe XD and Adobe Experience Manager
• Understands or has exposure to digital delivery environments and Agile ways of working 
• Has an interest in delivering high-quality, user-centred digital experiences
• Shows initiative, adaptability, and a strong “can do” attitude

Security Clearance:

Applicants must be able to obtain and maintain a security clearance at “Baseline Vetting” level.

The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers