Customer Service Attendant

We are currently looking for enthusiastic people to join our Customer Service team. The team are the face of MCEC, living and breathing our welcoming and positive culture and values.  They provide our patrons and the public with general information, directions, assistance, cloaking, ushering at events and so much more.  

The Customer Service Attendant role is diverse and impactful where no one day is the same. We are seeking individuals with demonstrated experience in the delivery of face to face customer service and conflict resolution skills. 

Our business operates seven days a week, with shifts starting as early as 6am or finishing late at night. Broad flexibility for shifts is preferred.  Reliability and punctuality are a must. 

What is VCET?

The Victorian Convention and Exhibition Trust (VCET) manages and operates the Melbourne Convention and Exhibition Centre (MCEC) and the Nyaal Banyul Geelong Convention and Event Centre.

Through strategic leadership and operational oversight, VCET delivers world-class events and experiences while championing innovation, sustainability, and excellence. Its work is instrumental in strengthening Victoria's reputation as a leading destination for conferences, exhibitions, and major events.

About You 

Are you an enthusiastic customer service professional who loves engaging with people from all over the world? Do you have extensive in-person customer service experience? Can you resolve complaints and de-escalate situations?  Can you anticipate the needs of customers?  Do you like shift work? If this sounds like you, then this role could just be the opportunity you’ve been looking for.  

We're looking for people who are problem solvers, diplomatic and empathetic.  You’re proactive and confident with a warm and welcoming nature.  You love interacting with a wide range of customers and you’re situationally and culturally aware. The safety and security of customers, colleagues and company assets are important to you. A high standard of professionalism and grooming is in your DNA.  

We like to inspire and we’re looking for people who do too.  People who can make personal connections with immense impact.   

You do need to be fit and healthy as you should expect to be on your feet for most of your shift, including walking up and down flights of stairs and across our large venue. Our events may involve strobe lighting and pyrotechnics, so you also need to be comfortable within these environments and working within secure balcony areas. 

About the role

Maintain a sound understanding of customer service procedures to ensure the resolution of enquiries and complaints. 

Be situationally aware and maintain that awareness, enhancing the safety and security of everyone. 

Ensure requests for services are completed promptly for both internal and external customers. 

Have an excellent understanding of all events scheduled in the venue, including Plenary events and surrounding precincts including local tourism services. 

Provide best practice customer service to patrons, delegates, and organisers, including proactively provide direction and assistance and act as a point of contact for organisers of events.  

Be culturally sensitive to all our guests. 

Ensure the venue is always presented to the highest standards and cleanliness. 

Provide informative directions to assist guests in finding their way around our 70,000 square metre venue. 

Act as an Usher in MCEC’s theatres, assisting guests and venue staff with the delivery of events.  

Manage cloakrooms, ensuring our guests property is safe and handled according to policy. 

Provide support to other departments as directed by the Customer Service Coordinators and Manager. 

Please note…… 

To be considered you must be available to attend an in-person interview on either: 

• Thursday 10th September from 08.30am to 12.30pm or

• Monday 14th September from 12.30pm to 4.30pm

You will only be required to attend one of these interview dates. These dates and times cannot be changed. 

Then if successful, be available to attend paid induction and training Monday 21st September and Tuesday 22nd September. You must be available to attend on both dates.

Our culture

We are a values-driven team that succeeds through collaboration, mutual support, and celebrating achievements together. We strive for continuous improvement, encourage each other to do our best, and always lead with respect for our colleagues, customers, and the work we do.

What's for you?

• Uniform provided and cleaned on-site

• Free breakfast and subsidised lunches on week days only

• Exclusive discounts: Parking, food, childcare, healthcare and many more

• Keep cup incentive deal: Coffee savings at MCEC Cafes

• Wellbeing initiatives and Employee Assistance Program (EAP) available to employees and immediate family

• Diverse, inclusive and supportive workplace

• The opportunity to work at one of Australia's leading event venues

Your development

We are committed to helping our people learn, grow, and develop through ongoing learning and development opportunities.

Acknowledgement of Country

We acknowledge the Traditional Owners of the lands on which we operate our venues in Naarm and Djilang; the Wurundjeri Woi Wurrung and Wadawurrung peoples of the Kulin Nations. We pay our respects to Elders of all First Nations communities and seek to honour the long-standing tradition of building community and exchanging ideas on these lands.