Tech Support Administrator

Help keep our business connected. 

• Join a national brand where your IT expertise makes an impact daily
• Deliver hands-on support across cutting-edge business systems
• Grow your skills in a collaborative and fast-paced ICT environment 

ABOUT US…

Beaumont Tiles is Australia’s leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide. As an innovative market leader, we source the latest trends and products from around the globe to inspire dream spaces for homes and businesses. Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector. Backed by the Wesfarmers/Bunnings Group, we’re committed to growth, quality, and exceptional customer experiences.

OUR CULTURE…

At Beaumont Tiles, we believe success starts with people. We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve. We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.

WHY JOIN US?

• Be part of a company creating dream spaces for customers
• Attractive remuneration package
• Employee Assistance Program (EAP)
• Ongoing training and development opportunities
• Exclusive employee discounts
• Join the tile industry leader within the Wesfarmers/Bunnings Group
• Dynamic, supportive, and successful teams

At Beaumont Tiles, technology plays a critical role in supporting our national network of stores, distribution centres and support teams. We're looking for a customer-focused Technology Support Administrator to join our ICT team and become the first point of contact for technical support across the business. This role is ideal for someone who enjoys problem-solving, providing exceptional customer service, and working across a broad range of technology platforms and systems. 

What you'll be doing:

• Providing first-level ICT support via phone, email and digital channels for team members across the business.  
• Troubleshooting hardware, software, mobile device and system issues.  
• Installing, configuring and maintaining computers, software and IT equipment.  
• Monitoring and responding to incoming support requests and incidents.  
• Supporting Microsoft 365 environments, user accounts and business applications.  
• Assisting with system upgrades, deployments, updates and hardware replacements.  
• Maintaining support documentation and escalating complex issues when required.  
• Participating in an after-hours support roster on a rotating basis. 

About you 

You enjoy helping people, can explain technical issues in a simple way, and take pride in delivering excellent service. You'll be a proactive team player who thrives in a fast-paced environment and is always looking to learn and improve. 

To be successful, you'll have: 

• Experience in an IT support, service desk or technology administration role. 
• Strong troubleshooting and problem-solving skills.  
• Experience supporting Windows 10/11, Mac, Apple and Android devices.  
• Exposure to Microsoft 365, Teams, SharePoint, Exchange Online and OneDrive.  
• Knowledge of Active Directory, Azure AD and general networking concepts.  
• Excellent communication skills and a friendly, customer-focused attitude.  
• The ability to prioritise tasks and work effectively both independently and as part of a team. 

If you're passionate about technology, enjoy helping others and want to build your career with a well-respected Australian brand, we'd love to hear from you. 

Apply now and become part of the Beaumont Tiles team.