Administration Officer

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

• Are you an Admin Superstar? Organised, proactive and great with the details.
• Support a vital service for people experiencing suicidal crisis or following a suicide attempt.
• $40.49 - $43.42 per hour (SCHADS Level 3B) + Super + Salary packaging benefits

Universal Aftercare Services, also known as The Way Back Support Service (TWBSS) in Cairns, provides practical, non-clinical psychosocial support to people experiencing a suicidal crisis or who have attempted suicide.

We are looking for an organised and customer-focused Administration Officer to provide high-quality administrative and operational support to the Universal Aftercare teams, with a particular focus on supporting the Cairns service.

About the role

As the Administration Officer, you’ll be the person helping keep the Universal Aftercare service running smoothly behind the scenes. Working closely with the Cairns Team Leader and the broader Cairns, Mackay and Townsville teams, you will provide essential administrative and operational support that enables our teams to focus on supporting people when they need it most.

Your days will be varied, with opportunities to coordinate meetings and events, manage referrals, maintain client records, support data collection and reporting and help keep our office, fleet and resources organised. You’ll also be a welcoming first point of contact for visitors and enquiries, while building positive relationships with Wellways teams, service providers and other key stakeholders.

Travel will be a part of the role, with opportunities to travel across the Universal Aftercare catchment to support meetings, events, team activities and stakeholder engagement.

This is a great opportunity for an organised, adaptable administrator who enjoys variety, working with people and knowing that the work they do behind the scenes contributes to a service that makes a real difference.

You will also need:

• Cert IV in Business Administration or a related field, or commensurate experience working in an administration
• Highly effective communication (phone and online manner in particular) and interpersonal skills
• Right to Work within Australia and 100 Points ID
• A current, valid Driver’s Licence and ability to travel as needed
• Current Blue Card and NDIS Workers Screening Check
• National Police Check (issued within the last 12 months)
• NDIS Worker Orientation Module Certificate

What we offer

• A purpose-driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Paid Cultural Leave (where applicable)
• Access for you and your family to our Employee Assistance Program

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job - we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most.

For a confidential discussion about the role, we encourage you to contact Monique Holland, Team Leader at ********@wellways.org

Please submit your resume AND cover letter outlining your experience and what you would bring to the role.
Once you APPLY click here for a copy of the position description

This ad is subject to closing to end date if successful candidate is identified

Wellways is committed to the safeguarding of children and vulnerable people.  Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary
Make a difference behind the scenes! Support Universal Aftercare services with administration, data and coordination across the Cairns region.Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply
Applications Close
26/08/2026