Service Advisor

Scarboro Toyota is seeking an experienced, customer-focused Service Advisor to join our high-performing Service Department in Osborne Park.

Operating since 1970, Scarboro Toyota is a well-established dealership with a strong reputation for customer service and quality workmanship. With an exciting new Service Department development underway, this is an excellent opportunity to join a growing team equipped for continued success.

If you consistently deliver strong results and want your performance to be recognised and rewarded, we would love to hear from you.

• Welcoming customers and discussing their servicing and repair requirements

• Managing service enquiries, bookings and repair orders

• Providing accurate estimates for the cost and completion time of work

• Keeping customers informed throughout the servicing and repair process

• Liaising with the Workshop Controller and technicians to maintain an efficient workflow

• Obtaining customer approval for additional repairs and maintenance

• Organising courtesy vehicles where required

• Responding to customer enquiries and resolving concerns professionally

• Promoting dealership services and identifying new business opportunities

• Ensuring repair orders and customer records are completed accurately

• Working closely with other dealership departments to deliver a seamless customer experience

• Following dealership safety, security and operational procedures

• A minimum of two years’ experience in a similar automotive Service Advisor role

• Strong knowledge of the automotive industry

• Sound mechanical understanding

• Excellent customer service and communication skills

• Strong organisation and time-management abilities

• The ability to communicate effectively with customers and workshop technicians

• A professional approach to handling customer concerns

• Confidence working in a busy, performance-driven environment

• Proficiency in Microsoft Office and dealership computer systems

• A positive attitude and willingness to support the wider dealership team

• A current Australian driver’s licence

• Earning potential of $130,000+ for high performers

• A competitive remuneration and incentive structure

• The opportunity to join a proven, high-performing service team

• A modern new Service Department development

• Supportive management that recognises and rewards strong results

• Established systems, processes and ongoing operational support

• Training and genuine career-development opportunities

• A professional and collaborative dealership environment

• The stability of joining a well-established automotive group

If you are passionate about customer service, motivated by results and ready to take the next step in your automotive career, we want to hear from you.

Click “Apply” today to join the team at Scarboro Toyota.

Subject to a satisfactory National Police Certificate