NDIS Administration / Plan Consultant / Manager

Difference

At Manage Mode, we're proud to be a Western Australian-owned NDIS Plan Management provider supporting over 4,000 participants and their networks across Australia.

Our role is simple. We help participants manage the financial and administrative side of their NDIS plans so they can focus on achieving their goals. We pride ourselves on providing responsive, knowledgeable and friendly support, while ensuring NDIS funding is managed in accordance with the Scheme's requirements.

We're a team that genuinely enjoys working together. We value respect, accountability, kindness and continuous improvement, and we're looking for someone who shares those values to join us as we continue our growth across Western Australia and Queensland primarily. 

As a Plan Consultant, you'll become a trusted point of contact for participants, providers and support coordinators, helping ensure the smooth day-to-day management of participants' NDIS funding.

Your responsibilities will include:

• Reviewing invoices and service agreements for processing in line with NDIS requirements and participant plans

• Processing payments accurately and efficiently

• Responding to enquiries from participants, providers and support coordinators via phone and email

• Liaising with providers to clarify invoice or service agreement details where required

• Assisting new participants through the onboarding process

• Maintaining accurate participant records and documentation

• Providing friendly, professional support while helping participants understand the plan management process

• Attending occasional community networking events (optional)

Every day is different, and you'll be communicating with a wide variety of people. If you enjoy solving problems, helping others and working in a collaborative environment, you'll fit right in.

Full training is provided, and you'll be supported every step of the way by an experienced and approachable team.

Our head office is located on St Georges Terrace in the Perth CBD.

This role is for a full-time working from home position. As such appropriate home office setup is a must and the ability to work under your own steam is a necessity.

You'll likely be someone who:

• Enjoys helping people and delivering exceptional customer service

• Has excellent written and verbal communication skills

• Is organised, detail-oriented and enjoys problem solving

• Is comfortable using Microsoft Outlook, Excel and learning new systems

• Can manage competing priorities while maintaining accuracy

• Takes pride in producing high-quality work

• Brings a positive attitude and enjoys working as part of a team

• Has experience in administration, customer service, finance or the NDIS (highly regarded, but not essential)

Most importantly, we're looking for someone with the right attitude. If you're willing to learn, we'll provide the training.

• Competitive salary

• Clear opportunities for career progression as our business continues to grow

• Comprehensive training and ongoing professional development

• A genuinely supportive and collaborative team culture

• Flexible working arrangements

• Modern offices in the heart of Perth CBD

• The opportunity to make a genuine difference in the lives of people living with disability every day

If this sounds like the opportunity you've been looking for, we'd love to hear from you.

Please apply through this job advertisement.

If you have any questions about the role, feel free to get in touch.

We look forward to welcoming our next team member to Manage Mode.