Platinum Customer Service Officer

About Us

Join us at Cleanaway and help make a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens up a world of possibilities.

Cleanaway is Australia's largest company in the sector — an ASX-listed, high-growth organisation of more than 10,000 people delivering essential services to millions of customers and communities nationally. Our goal is to be recognised by our customers as the most innovative and sustainable waste management company, with industry-leading Health, Safety and Environment performance.

About The Opportunity

Based at our Northgate office, this role supports Cleanaway’s national accounts. These are high-value contracts spanning major corporates, councils and government agencies, and the service they receive is managed by a small group of specialists rather than a general enquiry queue.

We are seeking a Platinum Customer Service Officer to join that team. This is a role for an experienced customer service professional who is confident holding responsibility for a defined portfolio of accounts, and who takes a genuinely consultative approach to resolving customer issues.

Key Responsibilities

Manage customer relationships through a combination of practices and strategies that support retention, contractual performance and sales growthManage customer service requests end to end within the Cleanaway Salesforce CRMAchieve first-call resolution in line with best practice, supporting both efficiency and customer satisfactionAdminister and process pricing queries, escalating for compliance and approval where requiredInvestigate, log and resolve customer complaints to achieve a positive outcome and improved serviceMonitor and record activity across inbound calls, outbound calls and email correspondence

Skills And Experience

Demonstrated experience in a customer service or sales roleA proven ability to manage complaints effectively and resolve customer matters to a successful conclusionStrong communication and negotiation skills, with the confidence to engage senior stakeholdersThe composure to manage competing priorities and maintain service standards under pressureIntermediate Microsoft Excel capabilityExperience with Salesforce CRM is desirable, though training will be provided

Why join Cleanaway?

Competitive SalaryLearning and development opportunitiesScope for growth within the businessSupport from a strong networkFlexible work arrangementsGreat staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au .

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

Applications Close

Vacancy no:

524809

Work Type

Permanent - Full Time

Location:

Northgate QLD Australia

Categories

Customer Service