Customer Experience Coordinator

Are you looking to accelerate your career?Life with AGPC will see you join a team of talented individuals who pride themselves on staging two iconic motorsport events: the Formula 1® Australian Grand Prix in Melbourne, and the Australian Motorcycle Grand Prix in Phillip Island.
We are a dedicated team who enjoy working on the best of sport, events, and entertainment being internationally recognised and respected leaders in our field. Our fun and dynamic environment means our employees are constantly surrounded by unique experiences as well as a high-performing team of innovators, and we need one more.
Life in the fast laneAs our Customer Experience Coordinator, you will be joining the Membership team who make up part of the Commercial Division.
This is a full-time fixed-term position (12 months), based at our head office in St Kilda.
Reporting to the Division Manager - Membership, you will be responsible for leading the day-to-day operations of the AGPC Contact Centre, ensuring the delivery of a high-quality, consistent and customer-centric experience across all member and ticketing interactions.
Additionally, you will:Lead the day-to-day operation of the AGPC Contact Centre, managing inbound and outbound customer interactions across all channels (email, web, phone, messaging)Manage workflows, inbox triage, routing and escalation processes to ensure timely and accurate responsesEnsure all customer interactions are delivered in a consistent, professional and customer-first tone, aligned to brand and CX principlesTrack and report on service levels, response times, resolution rates, and customer satisfaction metricsProvide ongoing coaching, guidance and quality assurance to ensure consistent service deliveryAct as the interface between customer service, membership and ticketing operation
What you'll bring to the role:Minimum 2-3 years' experience in customer service, contact centre operations, membership, ticketing, events or a related customer-facing environment.Experience using customer service, CRM and ticketing platforms, with the ability to manage enquiries, workflows and customer data across multiple systems.Excellent communication, problem-solving and organisational skills, with the ability to manage competing priorities and deliver outstanding customer experiences in a fast-paced environment.Experience using a customer communication platform, alongside CRM and ticketing systems (Dynamics, Archtics, Ticketmaster) is desirable.A current Police Check and Victorian Working with Children Check (Employee), or be willing to obtain
Visit our careers page to view the full position description.
View from the driver's seatAt AGPC, we value work-life balance and want to drive change in our work environment too. We have a wide range of benefits that are designed to create value, including but not limited to:16 weeks of paid parental leave and paid ‘keep in touch’ daysAdditional event leave following the Australian Formula 1® and MotoGP™ eventsTicket allocations to employees for the Australian Formula 1® and MotoGP™ eventsFlexible working arrangementsEmployee Assistance Program (EAP)Employee training & development programsSocial & culture eventsWellbeing Initiatives
Click here to learn more about our employment offering and culture here at the Australian Grand Prix Corporation.
Want to be first across the finish line?Applications for this position will close on Tuesday 18th August.
Applications will be reviewed as they are received, so do not delay in applying!
At AGPC, we are racing to empower an inclusive and diverse workforce, so we openly welcome candidates to apply who may require adjustments or extra support to fully participate in the recruitment process. For support, please reach out to employment.support@grandprix.com.au.We also welcome creative ideas to make your application stand out! Feel free to use the upload field for personalised submissions, including video introductions.
AGPC is committed to promoting and maintaining a diverse workforce and an inclusive workplace by encouraging a culture of respect, dignity and openness to other’s differences and perspectives. We welcome applicants who bring their whole and true self to work regardless of gender identity or sexual orientation, race, age, disability status, or family and caring responsibilities.
To work at AGPC, you will be required to supply/undertake an National Police Check, a Victorian Working with Children Check (Employee) and comply with Child Safety standards. You may also be required to complete a Declaration of Pre-Existing Injuries and Medical Conditions, supply evidence of Right to work and an International Police Check, if required.