Partnerships & Growth Manager

Personalised Support Services (PSS) is a growing, community-driven care organisation delivering disability and aged care services across Melbourne.

PSS has grown into a diverse organisation supporting individuals and families across NDIS, Home Care and community-based services, our services span supported accommodation, direct care supports, complex and high-intensity care, support coordination and support at home services.

We see ourselves as a connector within the community - bringing together participants, families, professionals, organisations and community networks to create better opportunities and meaningful outcomes.

We are seeking a highly relationship-driven Partnerships & Growth Manager to strengthen PSS's presence across the NDIS, Aged Care and broader community sectors.

We believe successful partnerships are always a 2-way street. You will be responsible for establishing, nurturing and growing long-term relationships that create value for PSS, our partners and most importantly, the communities we support.

You will build relationships across not-for-profits (NFPs), NGOs, community organisations, health and allied health providers, support coordinators, government and council networks, cultural organisations, advocacy groups and other sector partners.

• Establish, nurture and grow strong, long-term partnerships and referral networks across the NDIS, aged care and community sectors

• Develop 2-way partnerships, identifying opportunities where PSS and partner organisations can mutually support each other's participants, clients, programs and communities

• Build trusted relationships with NFPs, NGOs, community groups, health professionals, allied health providers, councils, cultural organisations and other key stakeholders

• Develop and implement strategies to increase participant referrals, service opportunities and sustainable organisational growth

• Identify opportunities for joint initiatives, collaborative programs, community partnerships, sponsorships and cross-referral arrangements

• Organise and participate in community events, networking events, social events, information sessions, workshops, expos and stakeholder engagement activities

• Maintain an active presence in the community by regularly meeting, networking and socialising with existing and prospective partners

• Identify new services, programs and partnership opportunities based on emerging community needs and industry trends

• Assist with tenders, grants, partnership proposals and other strategic growth opportunities.

• Work closely with PSS operational teams to ensure new referrals and partnerships translate into high-quality, sustainable services

• Represent PSS professionally and positively across industry forums, community events and external meetings

To be successful, you will have:

• Strong relationship-building, communication and networking skills

• Experience within the NDIS, aged care or related sectors

• An existing industry or community network will be highly regarded

• Demonstrated ability to establish partnerships and convert relationships into genuine referral and growth opportunities

• A collaborative mindset and understanding that strong partnerships must provide value to both organisations

• Confidence engaging with senior stakeholders, community leaders, professionals, participants and families

• A natural ability to network, attend events and develop rapport with people from diverse backgrounds

• Strong initiative, commercial awareness and an ability to identify opportunities others may overlook

• Excellent organisation and follow-through, with the ability to maintain and nurture relationships over the long term

• A genuine passion for community connection and creating better outcomes for participants

We are not looking for someone who simply sends emails and waits for referrals,

We are looking for a relationship builder - someone who enjoys getting out into the community, meeting people, attending events, opening doors and turning introductions into meaningful, long-term partnerships,

You will have the autonomy to develop relationships, create opportunities and help shape the continued growth of PSS.