Hotel Receptionist

This position is ideal for a mature-aged candidate who enjoys working in a fast-paced environment, has excellent customer service skills, and is confident learning new systems and technology.

This is a casual position with shifts rostered to meet the operational requirements of the hotel. Applicants must be available for some weekday morning shifts commencing at 7:30am, weekday afternoons from 12 - 5pm with the flexibility to work evening, and weekend shifts when required.

• Welcoming guests and providing exceptional customer service.

• Managing guest check-ins and check-outs efficiently.

• Handling guest enquiries and resolving complaints with a calm, professional, and positive approach.

• Operating the hotel switchboard and maintaining excellent telephone etiquette.

• Communicating effectively between Reception, Housekeeping, and Maintenance departments.

• Coordinating and delegating housekeeping room allocations and daily requirements.

• Monitoring stock levels and reporting replenishment needs.

• Assisting with sales and upselling room types and hotel services.

• Performing general administration duties to support the General Manager during business hours.

• Maintaining accurate guest records and processing payments.

• Balancing and reconciling the reception cash till and EFTPOS transactions.

• Processing guest payments, and daily receipts accurately.

• Completing basic front office accounting duties and maintaining accurate financial records.

• Being accountable for your shift, ensuring all transactions, reports, and procedures are completed correctly before handover.

• Preparing an accurate shift handover for the incoming receptionist.

• Maintaining a tidy, organised, and professional reception area at all times.

• Previous experience working on a busy reception desk.

• Outstanding customer service and communication skills.

• Strong organisational and multitasking abilities.

• Ability to work independently and as part of a team.

• Reliable, punctual, and professionally presented.

• Confidence using computers and learning new software systems.

• Ability to remain calm under pressure while delivering exceptional guest service.

• Previous experience using a Property Management System (PMS), particularly RMS, will be highly regarded.

• Experience in hospitality, accommodation, or hotel reception.

• Sales experience with the ability to confidently upsell rooms and hotel services.

• Immediate start.

• Supportive and friendly work environment.

• Ongoing training and development.

• Varied and rewarding work in a well-established hotel.

• Opportunity to develop your hospitality and administration skills.

If you are an organised, motivated, and customer-focused professional looking for a rewarding role in the hospitality industry, we would love to hear from you.

Apply now with your current resume and a brief cover letter outlining your relevant experience.