Service Coordinator

About the role

Ross Care is seeking a dedicated and compassionate Service Coordinator to join our team in Prospect SA on a full-time basis. In this pivotal role, you will be instrumental in coordinating and delivering high-quality disability support services to our clients. As a Service Coordinator, you will act as a key liaison between clients, staff, families, and external service providers, ensuring that individualised care plans are effectively implemented and that every client receives the support they need to maintain independence, dignity, and quality of life. This position is essential to our operations, directly impacting the wellbeing and satisfaction of vulnerable members of our community.

Key responsibilities

• Coordinate client appointments, home visits, and support services in accordance with individualised care plans

• Conduct initial client assessments to identify support needs and develop appropriate, tailored support plans

• Maintain accurate and up-to-date client records and documentation in compliance with relevant legislation and organisational policies

• Communicate effectively with clients, families, carers, and support staff to ensure clear understanding of services and expectations

• Monitor client progress and adjust service delivery as required to ensure optimal outcomes and client satisfaction

• Liaise with external service providers, healthcare professionals, and community agencies to coordinate integrated care

• Handle client inquiries and concerns with empathy and professionalism, resolving issues promptly or escalating appropriately

• Maintain compliance with disability support regulations, standards, and safeguarding requirements

• Assist in the training of support workers as needed

• Prepare reports and data for management review and quality assurance processes

What we're looking for

• Relevant qualifications or certification in aged care, disability support, community services, or a related field (or demonstrated equivalent experience)

• Proven experience in a coordinating or supervisory role within aged care, disability support, or community services sectors

• Strong organisational and time management skills with the ability to manage multiple clients and priorities simultaneously

• Excellent written and verbal communication skills to liaise effectively with diverse stakeholders

• Demonstrated understanding of disability support principles, including person-centred care and dignity of risk

• Sound knowledge of relevant legislation and standards, including the Disability Discrimination Act, and privacy legislation

• Proficiency with computer systems and database management software

• A compassionate and empathetic approach to working with vulnerable populations

• Current Working with Children Check, NDIS Worker Screening Check (or willingness to obtain)

• Excellent problem-solving abilities and sound judgment in complex situations

About us

Ross Care is a respected community services organisation dedicated to delivering compassionate, high-quality support to people with disabilities. Our mission is to empower our clients to live with independence, dignity, and purpose whilst maintaining strong connections to their communities. We are committed to person-centred care, continuous improvement, and creating a supportive workplace culture where our team members thrive. With a strong reputation built on excellence and integrity, Ross Care has established itself as a trusted provider of aged and disability support services in our region.

What we offer

At Ross Care, we recognise that our people are our greatest asset. We offer a range of benefits designed to support your professional development and personal wellbeing:

• Competitive salary package, including super and motor vehicle allowance

• Ongoing professional development and training opportunities to enhance your skills and advance your career

• Supportive and collaborative team environment with experienced mentors

• Employee assistance program and access to wellbeing resources

• Recognition and rewards for outstanding performance and contribution

• Opportunity to make a meaningful difference in the lives of vulnerable community members

Apply now

If you are passionate about delivering excellent aged and disability support services and believe you have the skills and experience we are looking for, we would like to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience and why you are interested in this role. Join Ross Care and be part of a team committed to improving lives and supporting our community.