Waitlist Manager - Bankstown-Lidcombe Hospital - Perm FT

Selection Criteria 

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below. 

1. Describe your experience managing elective surgery waitlists and booking services within a hospital environment. How have you ensured compliance with NSW Health policies, patient classification requirements, and waiting time targets while maintaining a patient-centred approach?

2. Provide an example of how you have led and managed an administrative team responsible for high-volume patient bookings or waitlist activities. Include how you approached recruitment, rostering, staff development, performance management, and the resolution of workplace issues to achieve service objectives.

3. Describe a time when you identified an opportunity to improve a waitlist, booking, or patient administration process. How did you engage key stakeholders, implement the change, and measure the impact on patient access, efficiency, or service delivery?

4. Give an example of how you have used patient administration systems, waitlist management tools, or reporting systems to monitor performance, identify risks, and support decision-making. How did you communicate outcomes and recommendations to senior management, clinicians, and other stakeholders? 

• Position Information

• How to Apply 

• Diversity, Culture & Inclusion

  • We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact

    ***************@health.nsw.gov.au

  • We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

• Aboriginal Workforce 

• Financial Perks

  • 12% superannuation

  • Salary packaging and novated leasing via 

    Smart Salary

  • Annual leave with 17.5% leave loading (for full-time and part-time staff)

  • One extra day off each month for full-time employees

• Work-Life Balance

  • Flexible work options, including hybrid and varied hours (depending on the role)

  • Paid maternity and parental leave

  • Generous leave options like long service and carers leave

• Grow Your Career

• Health & Wellbeing

  • Discounted gym membership through 

    Fitness Passport

  • Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)

  • Wellbeing programs that promote mental health, resilience, and balance

• Vaccination Requirements 

• Child Safe Employment 

  • South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the

    Child Safe Standards

    . We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

• Temporary Positions 

  • For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.