Client Services Consultant

We directly support approximately 800,000 people every year and reaches a further million people through local community-based programs.

Our vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities. We collaborate with government, non-government and community partners to work with children, adults, families and communities to improve lives and realise potential, with a focus on breaking, rather than managing, disadvantage.

 

 

The Senior Client Service Officers (Specialist) provide specialist advice and support service brokerage for clients with complex support and housing needs. The role manages relationships, partnerships and networks between communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.

 

 

This is a temporary full time role in accordance with the Government Sector Employment Act 2013 for a period of up to two years.

 

A talent pool may be created to fill both on-going and temporary opportunities if and as they arise.

 

A valid Australian Drivers Licence is an essential component of the role.

 

Regular travel across the region is a requirement and may also include overnight stays.

 

 

FACS is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

 

FACS encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

 

 

To apply candidates must submit a two (2) page covering letter which includes a response to the two (2) targeted questions below and an up-to-date resume which clearly details their skills and experience as relevant to this role.

 

1.What skills, experience and knowledge do you have working with people with complex needs, including the ability to co-ordinate service delivery across government and non government agencies, in an early intervention / prevention or intensive support model? Please provide an example.

 

2.What skills, knowledge and experience do you have in collaborating with other agencies and service providers to broker services for individual clients?

 

Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013, therefore you may be contacted to participate.