Sales & Operations Manager - South Bank, QLD

Our Ideal Candidate:

• Over 10 years of experience in the Australian travel industry with a strong background in sales and account management

• Highly self-motivated and proactive, with a commitment to continuous self-development and learning

• Strong leadership qualities, including setting and achieving goals, seeking feedback, and modeling exemplary behavior

• Excellent communication skills with an open, honest, and collaborative approach; high emotional intelligence

• Demonstrates agility, autonomy, and flexibility in team environments and changing conditions

• Solid commercial acumen, including financial literacy and awareness of market trends and competitor activity

• Effective at planning and executing business strategies, managing conflict, and identifying opportunities for improvement

Your Role & Responsibilities: 

• Act as a dynamic ambassador for LTC, attending industry events to uncover new partnerships and acquisition opportunities
• Drive business growth by expertly managing a sales pipeline, identifying referral opportunities, and converting them into results
• Master communicator and negotiator, skilled at positioning LTC’s offerings with compelling presentations
• Commercially savvy, using data analysis and financial insights to boost profitability and uncover improvement opportunities
• Champion of relationships, building trust with members, partners, and stakeholders while addressing concerns to strengthen the network
• Tech-fluent problem solver, confident in troubleshooting systems, leveraging CRM tools, and navigating financial and customer platforms
• Customer-first mindset, delivering standout experiences and deploying engagement strategies to ensure retention and satisfaction

What you'll Enjoy: 

 
🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt 

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability  

🎉Development: Individualised Learning & Development pathway options 

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more 

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more 

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within   

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym 

🌞Mental Health: Support and Employee Assistance Program for staff and family 

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)   

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave 

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment