Field Technical Support Specialist

About KPay
KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving over 95,000 merchants across Hong Kong, Singapore, Japan, and Australia, we help small and medium-sized businesses grow through a one-stop platform for financial management, operations, and digital transformation.
Backed by USD 55 million in Series A funding—the largest payments-sector Series A globally in 2024—KPay was recognised as Forbes Asia's 100 to Watch (2025) and named PayFac of the Year (2025).
About the Role
We are hiring a Field Technical Support Specialist to support merchants across Australia.This is a hands-on, field-based role focused on ensuring merchants are successfully onboarded, set up, and fully operational on KPay’s platform and payment solutions.
You will be the face of KPay on the ground, working directly with merchants to provide installation support, troubleshoot issues, and ensure a smooth and reliable experience from onboarding through to live operations.
This role requires strong ownership, excellent communication skills, and the ability to stay calm and effective under pressure in real-world customer environments.
Key Responsibilities
Provide on-site support to merchants for onboarding, setup, and activationAssist with installation and configuration of payment terminals and merchant systemsTroubleshoot hardware, software, and payment-related issues in the fieldEnsure merchants are successfully activated and able to transact smoothlyAct as the primary on-the-ground contact for assigned merchantsRecord and maintain accurate updates in CRM and internal systemsEscalate complex technical or operational issues to internal teams when requiredFollow up proactively to ensure timely resolution of merchant issuesBuild strong, trust-based relationships with merchants through professional on-site engagementEnsure high-quality service delivery and a seamless merchant experience
What We’re Looking For
0–3 years of experience in customer support, field support, technical support, operations, or retail/merchant servicesFresh graduates are welcome to applyStrong communication and interpersonal skillsHigh ownership mindset — takes responsibility end-to-endComfortable with a field-based role involving regular travelStrong problem-solving ability and practical, hands-on thinkingCalm, reliable, and able to perform under pressure in real customer environmentsStrong customer-first attitude with professional on-site presenceFull working rights in Australia
Nice to Have
Experience in payments, POS systems, fintech, or merchant servicesField service, installation, or hardware troubleshooting experienceFamiliarity with CRM or ticketing systemsBasic technical understanding of devices, networks, or systems setup
Why Join KPay?
Join one of APAC’s fastest-growing fintech companiesBe the frontline representative bringing KPay solutions to real merchantsHigh ownership role with autonomy in the fieldDirect exposure to operations, product, and merchant experience teamsStrong career progression into Merchant Operations, Field Operations, or Technical Support leadership pathsCompetitive salary and performance-based incentives
Join us and play a key role in delivering seamless, reliable payment experiences directly to merchants across Australia.