Trainee Customer Service Officer

Here at CBCity 

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents.

The role

Build your career in customer service while gaining hands-on experience supporting our diverse community!

As a Trainee Customer Service Officer, you’ll combine structured learning and development with practical, on-the-job experience as part of Council’s Customer Service Team. You’ll gain experience assisting residents, local businesses and the wider community with a broad range of Council enquiries and requests through both telephone and face-to-face customer service.

This is a two-year Temporary Full-Time traineeship, commencing in February 2027, offering the opportunity to gain a recognised qualification while developing practical workplace skills and building a strong foundation for your career in customer service.

Duties will include but not be limited to:

• Deliver high-quality, professional customer service across Council’s Call Centre and Customer Service Counter.
• Respond to customer enquiries, transactions and service requests accurately and efficiently.
• Provide information on Council services and refer or escalate enquiries to the appropriate teams when required.
• Communicate professionally and courteously with a diverse range of customers, including in challenging situations.
• Build effective relationships with Council teams to support positive customer outcomes.
• Participate in training and development to build knowledge of Council services, policies and procedures.

You will have

• Be a current Year 12 student, recent school leaver, or early career professional (within 2 years of graduation).
• Effective written and verbal Communication skills.
• Computer literacy skills

Previous experience in a customer service role is not essential but advantageous.

The salary range for this opportunity commences at $38,272 (T3 at 17 years of age) or $44,746 (T4 at 18 years or completed HSC) + 12% super.

What’s on offer

• Temporary Full-Time opportunity
• An attractive remuneration package.
• Work/Life balance environment.
• An investment in your career growth, learning and development.
• Bankstown location (close to public transport).
• Access to our employee Health and Wellbeing Programs.

You will need to submit your application via the ‘Apply Now’ button and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the essential qualifications and experience within the position description and explaining your suitability for the role.

Applications close 11:59pm Wednesday, 30 September 2026.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at ***********@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.