Communications and Operations Officer

Banksia Gardens Community Services (BGCS) provides support to children, young people, adults and families through a range of place-based programs. We are a vibrant community service organisation located in Broadmeadows that have been in operation since 1979. Our vision is transformed lives, strengthened communities and reduced disadvantage.

ABOUT THE ROLE

The successful candidate will be responsible for delivering organisation-wide communications and marketing functions while contributing to front-of-house, administration and operational support across BGCS sites. The role is responsible for developing and delivering communications content across digital and print channels, maintaining BGCS' brand and publications, supporting stakeholder engagement and events, and producing visual content that promotes BGCS’  impact and community participation. 

The position requires flexibility to meet BGCS and Business Services priorities. Primarily located at BGCS’ headquarters in Broadmeadows, it also supports Business Services operations at our two neighbourhood houses located in Meadow Heights: Meadow Heights Community Centre and Kenley Court Neighbourhood House.

Employment: Part-time, 0.8 FTE (30.4 hours per week), with working days to be agreed.

responsibilities include:

Communications and marketing: Support the delivery of communications and marketing activities by developing engaging content, maintaining brand consistency, and contributing to internal and external communications that promote BGCS’ priorities, programs, services and community engagement.

Publications (print and digital): Coordinate the production and maintenance of digital and print publications, including website content, social media platforms, reports and promotional materials, ensuring information is accurate, accessible, up to date and aligned with organisational requirements.

Stakeholder engagement and event support: Support positive engagement with community members, donors, funders, partners and stakeholders through effective communications, event promotion and coordination activities that strengthen participation, recognition, community connections and funding opportunities.

Photography and videography: Produce and maintain high-quality visual content that showcases BGCS’ programs, services and community impact, supporting storytelling, audience engagement and organisational communications objectives.

Business Services operations: Work collectively with the People and Operations Officer to provide administrative, facilities and operational support to the Business Services team and wider organisation, directly contributing to the efficient day-to-day operations of BGCS’ multiple sites.

THE IDEAL CANDIDATE WILL HAVE:

• Relevant tertiary qualifications in communications, journalism, marketing, or a related field, or extensive demonstrated experience delivering comparable outcomes in a community or not‑for‑profit setting. 
• Demonstrated experience in website management (WordPress), social media coordination and marketing, with the ability to create engaging content tailored to diverse audiences.
• Strong written communication skills, including content writing, editing and proofreading, with a high attention to detail.
• Proficiency in Canva and Adobe InDesign, with the ability to design professional and engaging digital and print communication materials.
• Demonstrated photography and/or videography production and editing skills. Professional development opportunities are available in this area.
• Well-developed stakeholder engagement and interpersonal skills, with the ability to build positive relationships and work collaboratively with staff, volunteers, participants and community stakeholders.
• Strong organisation, planning and time management skills, with the ability to manage competing priorities and meet deadlines.
• Proficiency in Microsoft Office and Google Workspace, with the ability to effectively manage information, reporting and collaboration.
• Demonstrated administration and customer service experience, or the ability and willingness to learn administrative, reception and operational support functions. Training and support will be provided.
• Flexible and adaptable, with a willingness to contribute across communications, administration and operational activities to support Business Services objectives.
• Proven capacity to work respectfully, non-judgementally and collaboratively with people from diverse cultural, linguistic and social backgrounds, demonstrating a strong commitment to inclusion and equity.

WHAT WE CAN OFFER YOU:

• Join a passionate and dedicated team making a positive difference in our community.
• Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services, through our Employee Assistance Program.
• Salary packaging and novated lease arrangements on offer with leading provider, AccessPay, reducing your tax.

Our organisation is proud to serve the City of Hume, one of the most culturally diverse places in the whole of Australia. BGCS is committed to human rights, gender equity and fundamental freedoms, in particular the rights of minorities, including Aboriginal and Torres Strait Islander peoples and the LGBTQIA+ community.

We genuinely acknowledge and respect everyone’s individual values, beliefs, efforts, ideas, language and cultural and religious backgrounds and we encourage applicants from all backgrounds to apply.

BGCS is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment.

A position description is attached.