Customer Service Consultant

12 month contract and permanent roles available

Job Description:
We are seeking a passionate and customer-oriented individual to join our team as a Customer Service Case Coordinator. In this role, you will be the first point of contact for customers, providing assistance, answering inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a desire to help others.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat and handling high volume client enquiries via telephone

• Management of patient appointments and facilitating delivery of medical results and a full-service operation

• Customer Service excellence leveraging systems to deliver seamless high quality customer experience within and between contact channels

• Excellent computer skills and professional phone manner

• Chasing up imaging reports, sending reports out efficiently and effectively

• Verifies accuracy and completeness of data and correcting entered data when needed;

• Imports and exports data between different database systems and software;

• Chasing up imaging reports, sending reports out efficiently and effectively

• Resolve customer issues and complaints in a timely and effective manner

• Maintain a high level of customer satisfaction and build strong relationships with customers to ensure happy and returning customers

• Stay up to date with product knowledge, company policies, and industry trends

Qualifications:

• High school diploma or equivalent (bachelor’s degree is a plus)

• Previous experience in customer service or a related field

• A high degree of attention to detail and accuracy

• Strong communication skills, both written and verbal

• Excellent problem-solving abilities and attention to detail

• Ability to work well under pressure and handle difficult situations with professionalism

• Ability to multi-task and attend to ad-hoc jobs as and when they arise

• Friendly, positive interpersonal skill and attitude with a strong desire to help others

• Basic computer skills and familiarity with CRM systems and a willingness to learn new systems

• Flexibility to work the regular shift from 9am to 5pm and alternative shifts like 7am-3pm or 11am-7pm on a rotating roster

What We Offer:

• Competitive salary and benefits package

• Opportunities for career growth and development

• A positive and supportive team environment

• Comprehensive training and ongoing support

If you are a customer-focused individual who enjoys helping others and thrives in a fast-paced environment, we would love to hear from you! Apply now to join the MRI Now team and make a difference in the lives of our customers.