Senior Solution Advisor

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.  

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other. 

About the Role (your why)

The Senior Solution Advisor plays a pivotal leadership role in the presales and project delivery of complex, multi-platform solutions within Datacom’s Managed Operations line of business. You will shape the architectural vision and frameworks that enable Datacom and its customers to realise business outcomes through transformative IT initiatives.

Working across a wide range of customers — from 150 to 60,000 seats — including Health, Transport, Finance, Infrastructure and Government sectors, you will guide teams in defining and delivering cost-effective, scalable and secure architectural solutions. The role combines high-level design planning, mentoring solution architects, and technical leadership in support of Datacom’s growth and innovation strategy.

What you'll do

As a Senior Solution Advisor, you will be focused on:

• Providing strategic and technical leadership in complex IT solutions across infrastructure, networking, and security domains.
• Reviewing new and existing Information Services projects for compliance to architectural standards by developing, documenting, and communicating strategies and standard builds.
• Leading presales solutioning activities, preparing  proposals for complex managed services engagements.
• Supporting bid responses and presentations for large multi-service line proposals (RFI/RFT/RFQ/RFP).
• Investigating and incorporating emerging technologies to provide cost-effective, flexible, and innovative solutions.
• Mentoring, developing, and supervising Solution Architects and providing technical consultation in multi-platform environments.
• Ensuring designs are costed, approved, supported, and maintainable, aligning with Datacom frameworks and standards.
• Leading architecture efforts on major projects and programmes to specify optimum designs for business applications.
• Providing technical and commercial inputs into service renewals and contract transitions.
• Promoting a health and safety culture that values people and sustainability in line with Datacom policy.

What you'll bring

Required experience:
• Broad IT experience and minimum 7+ years in systems development and design.
• Demonstrated ability to create high-quality architecture documentation (SORs, SOWs, HLDs, proposals) for managed service and project engagements.
• Strong commercial and pricing acumen to support competitive yet profitable service delivery.
• Expert-level technical understanding in Infrastructure, Networking, Security and multi-platform IT environments.
• Advanced knowledge of common vendor infrastructure and solution offerings.
• Extensive experience with hybrid and public cloud environments, especially Microsoft Azure and Microsoft 365.
• Strong understanding of project pricing, MSP engagements, and fixed-price vs time-and-materials models.
• Excellent verbal and written communication skills, able to present and engage with customers and stakeholders.
• Strategic planning, research and analytical abilities with a solution-driven mindset.

Nice to have:
• Experience across multiple networking vendors and emerging technologies in communications.
• Good understanding of AI and automation technologies and desire to expand these skillsets.
• Familiarity with industry security frameworks and compliance standards.
• Bachelor’s degree in Computer Science, Electronics Engineering, or equivalent.
• Industry certifications across Microsoft, VMware, or Infrastructure domain.

Culture and benefits 

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally. 

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference. 

Why you will love working here 

• Paid parental leave 
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities 
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact