Concierge Supervisor

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Concierge Supervisor, opportunity awaits. 

Position Summary: 

• Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure 

• Securely park guest cars, deliver bags and amenities in accordance with the hotel policies 

• Lead the concierge team in general operational tasks whilst assisting other front office associates 

• Be a dynamic and thoughtful supervisor by empowering and supporting your team 

• Escort guests to their rooms and explain all features & hotel offerings 

• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity 

• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings 

• Plan and execute team building activities so associates feel valued for their contributions 

• Ensure all guest’s requirements and requests are anticipated and completed in a timely manner 

• Be the main point of contact for all external & internal clients for the department 

• Ensure you and the team uphold all company policies and procedures  

About You: 

• A current driver’s license  

• Relevant experience in a similar supervisory role 

• Working rights in Australia 

• Enthusiastic to escalate your career 

• Self-motivated, driven and energized in a fast-paced environment 

• Armed with smart solutions and a can-do attitude 

Our Benefits:  

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend  

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.