Customer Banking Specialist - Northcote

See yourself in our team 

As the Customer Banking Specialist in our Northcote Branch you’ll: 

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice  

• Support customers with enquiries, maintenance on accounts and process applications for credit products 

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options   

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture   

We’re interested in hearing from people who have   

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality    

• Excellent communication skills & the ability to articulate financial terms in a clear way   

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do  

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions  

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers   

Aboriginal &/or Torres Strait Islander people encouraged to apply