Customer Services Officer – Edinburgh North

About Big River Group

Big River Group is a publicly listed company with over 120 years of experience in the timber and building supplies industries. Established in the early 1900s, we have built a strong reputation as a trusted supplier of building products and a manufacturer of plywood, hardwood flooring, formply, and steel formwork products across Australia and New Zealand.

The Opportunity

An exciting opportunity now exists at our Edinburgh North branch for a highly motivated and enthusiastic Customer Service Officer to join our growing team.

As our Customer Service Officer, you’ll be the first point of contact for customers, providing a professional and positive experience. You’ll bring strong organisational skills, a proactive mindset, and a genuine ‘can do’ attitude to your day-to-day work.

Working closely with the Office Manager, you’ll play a key administrative support role. Your responsibilities will include filing, data entry, spreadsheet management, handling enquiries, and providing general reception and sales support. You will also assist with invoicing, preparing customer quotes and orders, and other ad hoc duties as required.

 What You’ll Need

• Previous experience in an administration or customer service role
• Proficiency in Microsoft Office applications
• Sound reading, writing, and numeracy skills
• Strong attention to detail and a systems-oriented mindset
• A professional and courteous manner with a customer-first approach
• Reliable, punctual, and proactive work ethic
• Ability to communicate effectively at all levels
• Excellent verbal and written communication skills
• Capacity to work both independently and collaboratively
• Strong time management and prioritisation skills
• Willingness to learn and adapt quickly to new tasks

What You’ll Receive in Return

• Opportunity to be part of a growing international business
• Ongoing growth and professional development opportunities
• Supportive team environment and excellent working conditions
• Free onsite parking

How to Apply

If you have the experience and are ready to take the next step in your career, we would love to hear from you.

Please submit your application via SEEK or Employment Hero. We look forward to reviewing your application.

Our Commitment to Diversity and Inclusion

At Big River Group we value equality, inclusion, and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free of discrimination. All aspects of recruitment and employment are based on competence, performance, merit, and business needs.