Client Support Representative

AirRoad Group is a leading national road freight, distribution and logistics company operating in most states across Australia. We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Derrimut, VIC to help deliver top-tier support to our customers.

Reporting to the Client Support Manager, you will be the primary point of contact for our clients, ensuring that their transportation needs are met with professionalism, efficiency, and precision. You will handle inquiries, resolve issues, and maintain strong relationships with both customers and internal teams to ensure seamless operations.

Your core responsibilities will include:

• Provide timely and effective assistance to clients regarding transportation, including shipment status, tracking and delivery schedules

• Address and resolve customer complaints, issues, or discrepancies related to deliveries, orders, and services.

• Collaborate with various departments to ensure smooth and efficient operations.

• Maintain accurate records of customer interactions in the AirRoad tracking system

• Generate, action and follow up on internal reporting and discrepancies 

• High level of verbal and written communication skills

• Previous customer service experience

• A customer-focused and professional mindset

• Intermediate MS Office skills

• Experience in road freight transport is not necessary but will be highly regarded

If you have the above skills and are looking for a rewarding career, please apply today. 

AirRoad is an equal opportunity employer, encouraging men and women of all ages and backgrounds to apply.