Salesforce Training and Adoption Specialist

Salesforce Training and Adoption Specialist

0.6FTE, continuing opportunity located at the University of Sydney
Utilise your expertise in training, stakeholder engagement and CRM adoption
Base salary + 17% superannuation

About the opportunity
The University of Sydney's Advancement Portfolio (TAP) is seeking a Salesforce Training and Adoption Specialist to help build capability and drive effective use of our bespoke Salesforce CRM platform, Jarvis. This is a highly collaborative role that combines stakeholder engagement, Salesforce expertise, learning design and user adoption.

Working closely with a diverse range of stakeholders, you will design and deliver engaging training programs, develop digital and on-demand learning resources, and provide ongoing support to help users maximise the value of the CRM platform.

Key responsibilities include:Designing, developing and maintaining Salesforce training materials and resourcesDelivering CRM training, onboarding and role-based learning activities that build user capability and confidenceBuilding strong stakeholder relationships to understand capability needs and support the adoption of system and process changesProviding ongoing CRM support, troubleshooting and user guidanceUsing data, feedback and performance metrics to evaluate effectiveness and drive continuous improvement in training, support and adoption outcomesIdentifying opportunities to leverage AI-enabled tools and collaborate with business champions and subject matter experts to enhance learning, knowledge sharing and user engagement.As a 0.6 FTE continuing role, this position offers flexibility and would suit an experienced professional seeking a meaningful part-time opportunity where they can combine relationship management, learning and development, and CRM expertise to make a portfolio-wide impact.

About you
You are a relationship-focused professional who enjoys helping people build confidence and capability through effective use of systems and technology. You combine strong stakeholder engagement skills with experience in Salesforce or a similar CRM platform and can translate complex concepts into practical, user-friendly solutions.

You are equally comfortable facilitating training, developing learning resources, analysing user needs and partnering with stakeholders to improve adoption outcomes. You bring a collaborative and continuous improvement mindset and enjoy working across teams to deliver practical outcomes that support business success.

To be successful, you will bring:Working knowledge of Salesforce or a comparable CRM platformExperience delivering training, coaching, mentoring or facilitating learning programsExperience creating and implementing training materials and support resourcesStrong stakeholder engagement and relationship management skills, with the ability to build credibility and influence across diverse groupsThe ability to translate technical concepts into practical, engaging and user-friendly solutionsStrong communication, analytical and problem-solving skills, including the ability to use data and feedback to drive continuous improvementAbout us
The University of Sydney Advancement team is one of the most successful fundraising operations in Australian higher education.

Working within Advancement, you'll contribute to initiatives that support scholarships, groundbreaking research and projects that make a meaningful impact across the University and broader community. You'll join a collaborative, high-performing team that combines creativity with evidence-based decision making to drive success.

As Australia's first university, the University of Sydney has a long-standing reputation for excellence in education and research, underpinned by values of leadership, access to education and creating positive change in society.

Why join us?
When you join the University of Sydney, you'll be part of a supportive community committed to helping you achieve your professional goals. Benefits include:21-hour work weekFlexible working arrangementsUp to 36 weeks paid parental leaveAccess to health and wellbeing servicesSalary packaging opportunitiesOngoing learning and professional development.
Sponsorship / work rights for Australia
You must have unrestricted work rights in Australia for the duration of this appointment. Visa sponsorship is not available for this role.

Pre-employment checks
Your employment is conditional upon the completion and ongoing maintenance of all required background checks and clearances relevant to the role.

Diversity and inclusion
The University of Sydney is committed to creating a community where everyone can thrive. We welcome applications from candidates of all backgrounds and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, women and LGBTQIA+ individuals.

How to apply

Applications should include:Cover letterCurriculum vitae (CV)Any additional supporting documentation requested as part of the application process.For a confidential discussion regarding the role, reasonable adjustments, or alternative document formats, please contact the Sarah Scott, Recruitment Partner on sarah.scott@sydney.edu.au

Closing Date - 11:50pm, Sunday 30th August 2026

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.