Airline Customer Service Centre (Korean or Japanese)

Where human connection meets world‑class travel

BlueLink is the contact centre subsidiary of the prestigious Air France‑KLM Group, delivering exceptional customer experiences across the globe. With over 2,000 employees, supporting customers in 30 languages across Europe, Australia, the Americas, and Africa, we proudly represent the elegance, expertise, and excellence of the Air France‑KLM brand.

At BlueLink, we believe in the art of human connection. Our people are empathetic, culturally aware, and driven by a genuine desire to help—creating meaningful relationships that go far beyond transactions.

We are redefining customer relationships through emotional intelligence, cultural fluency, and service excellence. If you’re passionate about delivering service that resonates across languages and borders, we’d love to welcome you into an inclusive environment that celebrates diversity, continuous development, and excellence.

The Role – Customer Contact Officer (Air France‑KLM)

Air France‑KLM operates the most extensive route network between Europe and the rest of the world, with up to 2,300 daily flights. Its loyalty program, Flying Blue, is one of Europe’s leading frequent flyer programs, with nearly 30 million active members worldwide.

In this role, you will support customers at every stage of their journey with Air France‑KLM—including before, during, and after travel. You’ll act as a trusted point of contact, delivering personalised service to some of the airline’s most valued customers.

Your responsibilities will include:

• Making and managing flight reservations

• Answering customer enquiries with empathy and professionalism

• Providing after‑sales support

• Assisting Flying Blue loyalty program members

• Supporting customers post‑travel, including resolving service challenges

• Delivering outstanding service across multiple channels: phone, email, chat, and social media

As a premium airline brand, the quality of service you provide plays a vital role in maintaining customer loyalty and satisfaction.

Who Are We Looking For?

You will thrive in this role if you are:

• Passionate about helping and delighting customers

• Fluent in Japanese or Korean (both written and spoken)

• Comfortable using computers and Office 365 (Salesforce CRM experience is an advantage)

• Flexible with rostering, including weekends (operating hours 8am–9pm, penalty rates apply)

• Organised, adaptable, collaborative, and able to multitask in a fast‑paced environment

Student visa holders are welcome to apply, noting:

• Availability to complete 3–4 weeks of full‑time training is required

At BlueLink, diversity and inclusion are core to who we are. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTIQ+ individuals, and culturally diverse communities.

Why Join BlueLink?

• Be part of a multicultural, people‑first workplace that values emotional intelligence

• Represent a prestigious global brand with a long‑standing legacy of excellence

• Access structured training and career development opportunities

• Work in a dynamic and supportive environment that promotes inclusion and flexibility

Additional Benefits

• Hybrid working arrangement available after training (2–3 months)

• Monthly performance bonus

• Retention bonus of $1,100 at the end of your first year

• Paid birthday day off

• Access to discounted shopping vouchers and cashback offers

• Staff travel benefits and airline discounts (T&Cs apply)

• Based in Pyrmont (Darling Harbour)

  • 15‑minute walk from the CBD via Town Hall

  • 5‑minute access via Light Rail