Higher Everyday Living Fee (HELF) Manager

Are you an experienced Higher Everyday Living Fee (HELF) Manager? Are you looking for a new role?

If you answered yes to the above, this may be the role you are looking for!

Who we are: 

As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Australia. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The Opportunity: 

We're on the lookout for an experienced and passionate HELF Manager to join our Sales and Marketing team at Respect. As a valued member of our team, you will be responsible for the development, implementation and ongoing management of Respect’s Higher Everyday Living Fee (HELF) Program.  

The role provides strategic leadership for the HELF program, ensuring a consistent approach to the design, promotion, delivery and ongoing review of premium everyday living services. Working closely with operational leaders, finance, clinical teams, hospitality, marketing and residential homes, the HELF Program Manager will support homes to maximise resident participation while ensuring the program remains compliant with legislative requirements and delivers an exceptional resident experience.

Requirements:

Essential -

• Demonstrated experience leading complex, multi-site programs or projects.
• Strong knowledge of the Australian residential aged care sector.
• Understanding of the Aged Care Act 202 and Higher Everyday Living Fee framework.
• Commercial and financial acumen with experience analysing performance data.
• Excellent stakeholder engagement and influencing skills.
• Experience developing policies, systems and operational frameworks.
• Strong written communication and presentation skills.
• Ability to travel nationally as required.
• Current Driver’s License.
• Current National Police Check or willingness to get one.

Desirable -

• Experience implementing national operations programs.
• Experience in hospitality, resident experience or premium service delivery.
• Project management qualification.
• Experience using CRM and business intelligence platforms.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

Benefits:

What we can offer you -

• Competitive remuneration and benefits – Corporate Health Insurance and Employee Discount Program.
• Attractive pay incentives, along with not-for-profit salary packaging.
• The chance to engage in purposeful work within a values-driven organisation.
• Long-term job security in an industry resistant to economic fluctuations.
• A thriving, positive organisational culture that prioritises well-being.
• Abundant prospects for personal and professional growth through learning and development initiatives.

Don't miss out, apply today!