Customer Service Representative/ Case Management

With the continued growth of the Kia brand in Australia and an expanding portfolio of award winning, innovative vehicles, there has never been a more exciting time to join Kia Australia.

Driven by global sustainability, continuous improvement, and the evolution of modern mobility, Kia is redefining what great customer experience looks like. We’re now looking for a Customer Service Representative / Case Manager who is passionate about people, proud to represent a world class brand, and ready to make a real impact for our customers and dealer network.

About the Role

Reporting to the Customer Service Team Leaders, this role sits at the heart of Kia’s customer experience. You’ll be responsible for managing customer cases end to end, acting as a trusted advocate for Kia owners while collaborating closely with internal teams and Kia Dealers to resolve queries and complaints efficiently and empathetically.

Communication, problem solving, and relationship building are key—you’ll be the voice of Kia when it matters most.

Key Responsibilities

• Respond to customer enquiries and concerns in a timely, professional, and engaging manner

• Manage customer cases from initial contact through to resolution

• Support Kia Dealers, Regional teams, and technical departments to resolve customer concerns

• Assess and manage out of policy applications in line with approved guidelines

• Maintain accurate and detailed case records and customer data

• Resolve complaints in line with Kia’s Complaint Management System and Australian Consumer Law

• Liaise confidently with Kia dealers and internal stakeholders to achieve the best outcome

About You

You’re customer focused, resilient, and calm under pressure. Ideally, you’re a car enthusiast or have experience in automotive customer care—but above all, you genuinely care about delivering positive outcomes.

You’ll bring:

•Strong customer service or case management experience (automotive highly regarded)

•Excellent verbal and written communication skills

•A proactive, empathetic approach to handling customer issues

•Strong organisation and time management skills

•The ability to work independently and collaboratively

•A positive, open, and friendly personality

•Solid Microsoft Office skills

Why Kia?

•Be part of a vibrant, inclusive, and forward-thinking culture

•Work with a globally respected brand shaping the future of mobility

•Enjoy flexible work arrangements, professional development, and employee benefits

•Collaborate with a supportive team that values innovation, integrity, and teamwork

Ready to join us?

Apply now and be part of a brand that’s driving change, sustainability, and customer excellence.