Customer Service Officer

About Us

Since commencing operations in 2012, Freight Assist Australia Pty Ltd has grown into one of the nation’s leading bulk transport and logistics providers, specialising in general and express freight across Australia.

Our mission is simple — to deliver on our promise through uncompromised service excellence.
We are proud to work across a broad range of industries, including food, manufacturing, and dangerous or hazardous goods (both packaged and bulk).

At Freight Assist, we value:

• Relationships – built on transparency and trust.

• Integrity – honesty and respect in all we do.

• Innovation – continuous improvement and forward thinking.

• Reliability – professional, consistent service delivery.

• Safety – ensuring every team member goes home safely every day.

About the Role

We are seeking a career-focused individual who is eager to grow their skills within the fast-paced Transport & Logistics Industry as a Customer Service Officer. This role requires strong customer service abilities and a genuine commitment to building and maintaining positive relationships with our customers, as delivering exceptional service is central to our operations. The successful applicant will be an administrative all-rounder who is adaptable, dependable and confident working within a dynamic environment while utilising multiple computer systems.

This is a Full-Time position within our NSW operations team, with a daily start time of 8am. 

Duties & Responsibilities:                

• Providing customer service and resolution to all customer issues (phone / email)

• Entering connotes into TMS ensuring accuracy

• Completing dangerous goods Manifest where applicable, ensuring the correct paperwork goes with the driver

• Processing timeslot bookings

• Assisting other team members and department as required

• Checking and verifying load plans for accuracy and cross-referencing

• Monitoring urgent / critical freight movements

• Completing scheduled depot reporting 

• Create linehaul & regional manifests 

• Emailing Manifest to interstate depots and agents following correct procedures

• Providing a high level of customer service

• Accurate pallet reporting & pallet documentation

• Process the local driver Runsheet’s for FAA & subcontractor drivers at the end of the day

• POD capture data and retrieval

• Back up to Linehaul Manifesting Clerk 

• Other basic administrative duties

Experience and Skills:

• Good communication skills (verbal & written)

• Teamwork skills (effectively working with others)

• Ability to provide customer service support 

• Strong administration and learning skills 

• Positive can do attitude, reliable and efficient

• Ability to work autonomously as well as within a team

• High level of accuracy and attention to detail

• Positive mind-set to learning & personal development

• Efficient time management, planning, and organisational skills.

• Problem-solving using resources and teamwork

• Prior transport industry experience (highly desirable) 

Successful candidate will be required to obtain a valid and up to date National Police Check prior to onboarding.

www.faagroup.com.au | www.freightassistaustralia.com.au | www.onewarehousing.com.au

APPLY NOW via Seek or submit your resume to **@faagroup.com.au