Customer Service Coordinator

About Us

We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.

We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand.

We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet.

Our people take ownership to deliver on this promise every day.

We are a global Company with a local reach, operating in more than 50 Countries worldwide with 5.300 employees of 40 different nationalities, 12 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 1094 billion yen in revenues (approx. 6.7 billion euro), approximately 34,000 people around the globe and with operations in more than 120 countries.

If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.

About The Job

This role is at the centre of our day-to-day customer service operations, coordinating customer requirements from initial enquiry through to job completion.

You will be a key point of contact for customers, working closely with our Branch and State Managers, tyre technicians and operational teams to coordinate jobs, manage schedules, respond to changing priorities and keep customers informed throughout the process.

We are looking for someone who enjoys working with customers, takes ownership and can confidently manage multiple priorities in a fast-paced service environment.

You will need to be organised and accurate, but just as importantly, you will need to be a strong communicator who can think on their feet and solve problems as they arise.

Experience in tyres, heavy machinery, field service or a similar operational environment would be advantageous but isn't essential. Training will be provided on our industry, systems and processes.

Key Responsibilities

Be a key point of contact for customer enquiries by phone and emailCoordinate customer requirements from initial enquiry through to job completionCreate, manage and progress customer jobs through our systemsCoordinate and schedule daily work for tyre techniciansWork closely with Branch and State Managers to coordinate workloads, scheduling priorities and local operational requirementsLiaise with customers, technicians and operational teams regarding job requirements and schedulingManage changing priorities, urgent requests and breakdown workKeep customers informed of scheduling, job progress and completionMaintain accurate customer and job informationProcess invoicing and associated job documentationFollow up outstanding requirements to ensure jobs are completed and closed out accuratelyEscalate operational or customer issues to the appropriate Branch or State Manager when requiredProactively follow up outstanding quotes to maximise conversion opportunities.

Key Requirements

Strong customer service and communication skillsExcellent organisation and time management skillsConfidence managing multiple priorities in a busy service environmentAbility to think on your feet and solve problemsStrong attention to detail and accuracyA strong sense of ownership and accountabilityA practical, solutions focused approachConfidence communicating with customers and coordinating across multiple internal teamsAbility to build strong working relationships with Branch and State Managers, technicians and other operational teamsConfidence using computer-based systems and learning new technologyA collaborative, team focused attitude

Experience in customer service, service coordination, scheduling, dispatch or a similar operational role would be highly regarded.

What We Offer

Competitive remunerationContinuous learning and opportunity to grow within the businessA collaborative, forward-thinking culture where your impact truly matters

If you're ready to make a meaningful impact and grow alongside a dynamic team, seize this opportunity and join us at Yokohama TWS. Apply now and become part of a Company that values collaboration, expertise, productivity, and ownership.