Restaurant Manager

Location: MELBOURNE, VIC

Salary: Above Award

Job Type: Permanent position | Full time position

• Play a key role in the management of all front of house operations by providing support to the Venue Manager
• Continually look to identify areas of improvement in the venue’s customer service and the efficiency with which it is run
• Assess staff performance daily and provide constructive feedback to team members
• Provide guidance, mentoring, and training to junior members of staff
• Ensure that the cleanliness of the venue is at the highest possible level and address any issues as required
• Ensure that the ambience of the venue is set to the designated standard with respect to lighting, music, and temperature
• Ensure that the staff are always presented to the required standard with respect to uniform, grooming, and personal hygiene
• Ensure that the venue is ready for each service by ensuring all checklists are completed in full and on time
• Manage the entire dining room during service including bar operations, hosting, and staff performance
• Be able to address any customer complaints and resolve these to a satisfactory conclusion
• Ensure that the highest standards of customer service are constantly being delivered to all guests
• Monitor service times and make effective decisions/contributions that benefit the customer experience
• Bring any maintenance issues to the attention of the Venue/Restaurant Manager and where possible address these issues effectively
• Bring any safety issues to the attention of the Venue/Restaurant Manager and where possible address these issues effectively
• Be aware of trends in the market and propose ideas/initiatives to keep the venue at the forefront of these trends
• Assist the Venue Manager to drive sales in order to achieve KPIs in relation to spend per head
• Propose ideas/initiatives that will improve spend per head and help in the driving of sales
• Be able to assist in the recommendation and service of wine in the venue when required

PERFORMANCE GOALS:

• Continuously action and uphold the employers mission statement and core values
• Adhere to and uphold all company policies and procedures
• Integrate with team members and work collaboratively to achieve restaurant goals
• Communicate effectively and appropriately with all colleagues
• Maintain high levels of personal presentation, hygiene, and grooming
• Observe high levels of punctuality
• Demonstrate a consistent attitude and look to encourage and motivate colleagues
• Assist the Venue Manager to maintain cost of goods to come in under budget by managing ordering and stock levels appropriately
• Assist the Venue Manager to maintain wage costs by controlling rostering and monitoring hours and breaks of staff