Assistant Team Leader (ATL)

Mercy Connect supports people in need to live fulfilled and meaningful lives. We provide a range of services to assist adults, children and older people with a disability to live independently and actively participate in their communities. As a not-for-profit Catholic organisation, Mercy Connect delivers a range of NDIS-registered programs focusing on building skills, independence, and capability for people with disability, empowering them to lead meaningful lives.

The Role: Assistant Team Leader (ATL)

The Assistant Team Leader (ATL) plays a key role in supporting Team Leaders and Operational Managers to deliver high quality, person-centred services that prioritise the health, safety and wellbeing of participants.

As a key link between frontline staff and management, you will:

• Foster strong, supportive relationships with participants and their families
• Promote a culture of excellent customer service
• Support the implementation of person-centred practices across the team

You will also have allocated administrative time to complete documentation, reporting and other coordination tasks required to support quality service delivery.

In addition, you will participate in the “On Duty” roster, providing out-of-hours support and responding to urgent matters when required.

About You:

To be successful in this role you will demonstrate:

• Proven ability to apply person centred active support.
• Experience managing participant documentation with accuracy and compliance
• Excellent verbal and written communication skills
• Ability to support teams in implementing and reviewing participant support plans
• Strong coaching and mentoring capability aligned with organisational values
• Well-developed organisational skills with strong attention to detail and ability to meet deadlines
• Strong problem-solving skills with a solution-focused approach
• High level computer literacy and confidence using technology

Desired Skills and Experience:

• Certificate IV in Disability or (related discipline), or willingness to obtain.
• NDIS Worker Screening Clearance
• NSW Working with Children’s Check (WWCC)
• Current, valid driver’s licence and a willingness to drive Mercy Connect vehicles
• Availability to work across a 24-7 rotating roster, including mornings, evenings, weekends and sleepovers (as required)
• Participation in a rotating on-call roster, including work outside standard hours
• Current First Aid Certificate

Our Commitment to Safety

Mercy Connect is committed to the safety of children and vulnerable people. We have zero tolerance of abuse towards children and people with disability.

Our robust recruitment and vetting processes including Working with Children Checks, police checks, reference checks, and other probity assessments to ensure we recruit the right people.