Client Service Officer

Join us at Vitex, a leading and well-established modern family business, in the pharmaceutical industry, who have been in business since 1989. Be part of our next stage of exponential growth and work with the best in the industry in this Australian success story. Recognised as a 5-Star Employer, the team strive to demonstrate our values of Integrity, Quality and Innovation to achieve great things together.

We partner with leading brands to manufacture products that ensure the health and well-being of consumers. Come on this exciting journey with us and enjoy the career growth this unique opportunity can offer you.

We are seeking a passionate and customer-focused individual to join our team as a Client Service Officer within our Operations department. In this role, you will be the primary point of contact for our customers, providing exceptional service and support. If you are a problem-solver with excellent communication skills and a passion for helping others, we want to hear from you!

Your Responsibilities will include:

• Respond to customer inquiries via phone and email  in a timely and professional manner

• Managing key accounts with the focus on achieving desired outcomes for the business and client

• Manage an established account base of national and international clients

• Collaborate with internal teams, including sales, logistics, and quality, to ensure client satisfaction

• Maintain accurate client records and update information as needed

Skills and Experience:

• Qualification in Science or Pharmaceutical Science is preferred

• Rapport building and negotiation skills to maintain a high level of customer service

• Excellent communication skills, both verbal and written

• Strong problem-solving skills and time-management skills

• An analytical mindset is required to deep dive into performance indicators and drive improvements in business processes and results

• A professional and an overall friendly disposition.

What is in it for you?

• Ongoing training and development

• Onsite parking and conveniently located at Eastern Creek

• Onsite Gym access

Vitex Pharmaceuticals is an Equal Opportunity Employer, providing an inclusive work environment enriched with diverse experiences, talents, thinking, cultures and acceptance of our differences. This makes us an amazing place to work and allows us to deliver exceptional outcomes for our business partners. We are committed to providing a safe workplace that values your health and well-being. Our people are the strength of our business and embody our values of integrity, quality and innovation.