Scheduling Coordinator Horsham VIC

About the role

Reporting to the Manager, the Scheduling Coordinator ensures efficient and effective rostering and scheduling for employees and Service Users. This role involves overseeing staff leave, absences and shift cancellations, ensuring that Support Workers are scheduled in accordance with their employment contracts and in line with Service Users care plans and preferences. This role ensures that services are delivered seamlessly, with respect for each Service User's identity, culture, diversity and life experiences.

Key responsibilities

• Create and maintain accurate Support Worker schedules using software

• Match Support Workers to Service Users based on skills, availability and care plans

• Confirm appointments, manage cancellations/rescheduling and handle last-minute coverage

• Communicate with Service Users, families and Support Workers by phone, text and email

• Monitor attendance, mileage and progress notes

• Maintain records in compliance with privacy policies

• Prepare daily/weekly schedule reports and support payroll/timekeeping entries

• Participate in on-call rotation for after-hours scheduling needs

• Escalate stakeholder feedback to the manager

• De-escalate initial concerns, demonstrating person centred care

About you

• 1+ years scheduling, coordination or administrative experience (healthcare/home care preferred)

• Strong organisational skills and attention to detail

• Excellent verbal and written communication

• Proficient with scheduling software, MS Office (Outlook, Excel) and mobile communication

• Ability to handle multiple priorities and work under time pressure

• Reliable, professional, and compassionate attitude

• Ability to work as part of a team and to handle multiple tasks safely and effectively

• Ability to remain calm and composed under stressful or emergency situations

• Flexible and reliable with emotional intelligence

Screening Requirements

• NDIS Worker Clearance

• Working with Children's

• Record of annual flu vaccination and initial Covid Vaccination

About us

Simply Helping holds a simple mission to provide skilled and trusted in-home care and support services that add value, meaning and dignity to the lives of others. With a reputation for building compassionate and trusting relationships, we continually strive for excellence, so that our clients continue to live in the comfort of their own home. Simply Helping is an equal employment opportunity employer who is committed to employing a diverse workforce.