Sales Process Improvement and Business Analyst

About Us & Our Opportunity:

This is more than just a job – it is your chance to build a career with a global leading provider at a time of real momentum and positive change. We have a strong team, top quality products, and a clear growth agenda. The opportunity to step in and shape the future of our business, while building your own career is here.

Jungheinrich is one of the world's fast growing materials handling companies. Headquartered in Hamburg and employing over 20,000 people across 42 countries, we have been a leading provider in the industry since 1953. Our success comes from being OPEN to new ideas, ACTIVE by taking ownership and driving outcomes, EFFICIENT in delivering solutions, and showing that WE CARE about our people, our customers, and the environment.

Globally recognised as one of the top 1% most sustainable companies, Jungheinrich is committed to climate neutrality and innovation that lasts. To further accelerate our growth in line with the global business strategy, we have a full-time opportunity for a passionate and self-motivated Sales Process Improvement and Business Analyst to be located in our Sydney branch. This role combines sales controlling, operational business analysis and customer-focused sales process improvement to create transparency, remove complexity and help the sales team become faster, leaner and more productive.

About You:

At Jungheinrich Australia we are proud of our culture and want to protect what we are building. Change can be difficult and is not for everyone, and we are therefore very selective about who we invite to join our team, investing the time in getting to know the whole you and for you to get to know us. Your career is important, and we want you to be sure that our opportunity is the right one for you. 

You will ideally have:

• Tertiary qualification in Commerce, Accounting, Finance, Economics, Business Analytics, Engineering or a related discipline.

• Experience in sales controlling, commercial analysis, business analysis, management reporting or a similar role.

• Advanced analytical and numerical skills, with the ability to interpret complex data and present clear recommendations.

• Strong capability in Microsoft Excel and Power BI; experience with reporting databases or data-modelling tools is advantageous.

• Understanding of P&L, balance sheet, cash flow, budgeting, forecasting, margin analysis and commercial KPIs.

• Experience with ERP and CRM systems; SAP experience is desirable.

• Strong stakeholder-management and communication skills, with confidence engaging across operational teams and management levels.

• An organised, proactive and results-oriented approach, with the ability to prioritise competing demands and work accurately under pressure.

• A collaborative mindset, sound commercial judgement and a genuine interest in continuous improvement.

Your Key Responsibilities:

• Drive continuous improvement of end-to-end sales processes to create a faster, leaner and more productive sales organisation focused on delivering the best possible customer experience.

• Analyse and improve the full customer journey from lead generation and first contact through to quotation, approval, order intake and handover to ensure clear ownership, speed and consistency.

• Identify process gaps, bottlenecks and unnecessary complexity in sales workflows and work with the sales team to simplify steps, reduce manual effort and improve responsiveness to customers.

• Improve CRM routines, pipeline management, quote follow-up, approval processes and order intake tracking to increase transparency, discipline and execution quality across the sales organisation.

• Develop practical standards, reporting routines and follow-up mechanisms that help sales teams respond faster, prioritise better and convert opportunities more effectively.

• Use sales performance data, customer opportunities, lost-order analysis, conversion rates and pipeline quality to identify concrete actions that improve customer experience, sales productivity and commercial results.

• Prepare clear dashboards, reports and performance overviews that show where sales processes are working well, where action is required and how improvements are progressing.

• Coordinate with Sales, Finance, Operations and IT to resolve CRM, ERP, data-quality and process issues that slow down execution or create friction for customers and internal teams.

• Support the implementation of improved tools, dashboards and working routines that reduce administrative effort and give sales teams more time to focus on customers and growth.

• Communicate process insights, risks and recommended actions in a clear, hands-on and commercially focused way to support better customer outcomes and stronger sales execution.

What We Offer:

• Exclusive vehicle discounts – Enjoy top tier national fleet pricing on a wide range of Volkswagen Group Australia vehicles.

• Health & lifestyle savings – Access Wherefit corporate benefits and save up to 50% on gyms, wellness programs, and more.

• Employee Assistance Program (EAP) – Take advantage of confidential, professional support whenever you need it.

• Supportive team culture – A supportive, collaborative environment where a healthy high-performance culture is paramount and success is shared and celebrated.

• Job security- An international leading provider.

How to Apply:

If you have a passion for continuous improvement, business analysis with a sales focus we invite you to click "Apply" to submit your cover letter and resume. 

We thank all applicants for their interest but regret that only shortlisted candidates will be contacted. 

Apply now and take the next step in your career with Jungheinrich!