Client Services Specialist

Client Services Specialist – Adventure World
Sydney, Full-Time

You're the person who makes sure nothing falls through the cracks between a travel agent's booking request and a traveller's departure date. At Adventure World, you'll keep our Reservations engine running smoothly – chasing outstanding details, verifying supplier confirmations, and getting final documentation into agents' hands accurately and on time.

WHAT YOU'LL DO

• Process supplier confirmations and booking updates accurately and within agreed service levels

• Monitor incoming supplier communications and keep booking files fully up to date

• Follow up travel agents by email for outstanding passenger details, travel requirements and registration documentation

• Coordinate pre-departure requirements so bookings progress without delays

• Verify booking details, supplier costs and documentation against reservation records

• Prepare and distribute final travel documentation to Adventure World's service standards and timelines

• Fulfil brochure requests and manage brochure inventory for trade partners

• Escalate complex booking issues and amendments to the Reservations team where needed

• Maintain accurate records of confirmations, documentation dispatch and booking file status

WHAT YOU'LL BRING

• Experience in administration, customer service or a coordination-based role

• Strong written communication skills – you can build professional relationships through email

• Exceptional organisational skills and the ability to juggle multiple priorities and deadlines

• A sharp eye for detail and a genuine commitment to accuracy

• A proactive approach – you take ownership of tasks and drive them to completion

• Experience with booking, CRM or administration systems (preferred)

• Sound judgement and problem-solving skills, especially knowing when to escalate

• Intermediate Microsoft Office skills

• A collaborative mindset and willingness to learn new systems and processes

• Travel industry knowledge or personal travel experience is a bonus, not a requirement

WHAT'S IN IT FOR YOU

• Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family

• Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends

• Learning & Development: Ongoing career development and personal growth opportunities

• Volunteer Leave: Two days of paid leave per year for volunteer opportunities

• Parental Leave: 12 weeks of paid parental leave for eligible employees