Customer Service Officer

As a Customer Service Officer, you'll play a key role in delivering exceptional visitor experiences by providing front-line customer service, information and support to visitors at our Morwell location. You'll assist customers with bookings, accommodation and camping enquiries, retail sales and visitor information, ensuring every interaction reflects Parks Victoria's commitment to high-quality service.

 

Working as part of a collaborative team, you'll contribute to the delivery of operational activities, support commercial operations, assist with local planning and reporting, and help resolve visitor enquiries and issues. This role offers a unique opportunity to combine customer service excellence with meaningful work that supports the management and enjoyment of Victoria's parks and reserves.

 

We are a passionate and customer-focused team committed to creating positive experiences for visitors while supporting the protection and management of Victoria's unique natural and cultural landscapes. We work collaboratively, share knowledge and support one another to achieve great outcomes for visitors, communities and the environment.

At Parks Victoria, we value integrity, respect, teamwork and continuous improvement. Our team enjoys a supportive workplace culture where people are encouraged to learn, contribute ideas and develop their skills while making a meaningful difference for Victorian communities and visitors.

• Strong customer service skills and experience delivering high-quality service to a diverse range of customers.
• Excellent verbal and written communication skills, with the ability to engage effectively with visitors, colleagues and stakeholders.
• Demonstrated ability to work collaboratively as part of a team and contribute to a positive, safe and inclusive workplace.
• Strong problem-solving skills and the ability to use initiative and sound judgement to resolve customer and operational issues.
• Experience working constructively with members of the public, community groups or volunteers.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• A commitment to professionalism, accountability and representing Parks Victoria positively in all interactions.
• The ability to work safely and contribute to continuous improvement within the workplace.