Order Management Coordinator

Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.

An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.

Our Vision 

To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.

Our Values

At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

• Agile
• Solution focused
• Respect for all people
• Integrity in the way we operate

About the Role

We’re looking for an Order Management Coordinator to join our dynamic and fast-paced IT distribution team.
If you thrive on organisation, enjoy problem-solving, and like working across multiple teams and vendors, this is the role for you.

You’ll play a key role in ensuring customer orders are processed efficiently and accurately — managing the shared inbox, allocating orders, escalating issues, and supporting the team to keep everything running smoothly.

What You’ll Do

• Manage and prioritise the shared order inbox to ensure timely allocation of customer orders.
• Review incoming purchase orders for accuracy and completeness before assigning them to the right internal person or team.
• Assist with order entry and data accuracy to support customers and the team.
• Identify and escalate order-related issues to relevant departments or team leader for quick resolution.
• Forward post-sales queries to the appropriate teams and follow up as needed.
• Respond to simple customer and vendor queries regarding order status, deliveries, and documentation.
• Maintain and manage team folders and shared resources to ensure information is organised and up to date.
• Provide team support and coverage during periods of leave, ensuring requests are actioned and workflow continues smoothly.
• Work collaboratively with Sales, Procurement, Logistics, Credit, and Support teams to maintain efficiency and accuracy.
• Contribute to process improvements to enhance customer satisfaction and operational performance

About You

• Previous experience in order management, sales operations, or administration - ideally within the IT or technology industry
• Excellent attention to detail, organisation, and time management skills
• Comfortable working in a fast-paced, high-volume environment with multiple priorities.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office 365, with experience in ERP or CRM systems.
• A proactive, team-oriented mindset with a can-do attitude and willingness to help where needed.

Why join us?

• Be part of a supportive and collaborative team.
• Work in a dynamic, fast-moving IT environment with well-known global vendors
• Opportunities to grow your career
• Modern office environment and positive team culture

Our Benefits

• Hybrid work model with two WFH days per week for flexibility.
• A highly competitive salary package depending upon experience
• Staff only on-site gym & weekly corporate fitness classes
• A selection of freshly prepared lunch options provided daily
• Free on-site parking and electric parking stations
• A relaxed, modern office setting with smart casual dress
• Access to discounted banking, superannuation and health insurance offers via our corporate partners
• Company paid parental leave scheme
• Employee Assistance Program
• On site school holiday program for children of Dicker Data staff

If you’re organised, proactive, and thrive in a busy environment — we’d love to hear from you!
Apply now with your resume and take the next step in your career.

Only those with the legal right to work in Australia may apply for this position.
Only short-listed candidates will be contacted.