Duty Manager

• Are you seeking a genuine work life balance?

• A roster which includes day and night shifts?

• 1 weekend off per month?

Caloundra RSL is now seeking an experienced and motivated Duty Manager to join our dynamic and supportive management team. This is a fantastic opportunity to be part of an iconic hospitality venue that values career progression and recognises great work. If you're a natural leader who thrives on mentoring others, solving problems, and creating a positive workplace culture, all while delivering exceptional customer service, we’d love to hear from you.

Look no further…

Located in the heart of Caloundra, Caloundra RSL Club is a vibrant hub of entertainment, dining, and community spirit. As a non-profit organization, we proudly support veterans and foster connections through our commitment to service and excellence.

What we offer

• Full time = Up to $87,000 Base + Super + Meals

• Rotating Roster

• Half price gym membership for yourself and a family member with no lock in contract & a complementary personal training session every 6 – 8 weeks.

• Free access to Wellness programs

• Complementary barista coffee & soft drink

• Free parking

• Participation in our employee recognition and rewards program

• A robust on boarding process

• Ongoing training & growth opportunities

• The opportunity to work with a great team of hospitality professionals

Your contribution 

• Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.

• Participate in and coordinate innovation activities relating to operations & service practices to improve the customer & employee experience.

• Lead by example through superior customer service, positive & effective communication & productivity.

• Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.

• Work well under pressure with the ability to multi task.

• Efficiently & effectively report on customer and employee related incidents.

Do you have

• A passion for exceptional customer service

• Sound knowledge and experience in hospitality

• Leadership & management experience

• Current qualifications – RSA, RSG, Approved Managers License & RMLV.

• A Police Check

Caloundra RSL Services Club Inc is passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.