Case Worker

Sunflower Services, an emerging NDIS provider in Newcastle, Adelaide and Burleigh, where we are dedicated to fostering a supportive environment for both our clients and our team members. We operate with a commitment to trauma-informed care, tailoring our approach to meet the unique needs of everyone we support while ensuring their NDIS goals are achieved.

Sunflower Services is seeking a dedicated and compassionate Case Worker to join our dynamic team. 

As a Case Worker at Sunflower Services, your responsibilities include:

• Creating a trauma informed and sustainable team for the Participant(s) 
• Meeting new referrals upon Intake and developing Support Care Plans & Risk Assessment 
• Assessing and listening to participant’s needs, wants and goals 
• Overseeing the 1:1 supports and asking for feedback from the Participants and family members
• Providing advice and mentorship to Support Workers 
• Assisting and providing safe advice to Participants and Support Workers during times of Crisis or High-risk situations
• Debriefing with Support Workers 
• Communicating with relevant stakeholders (Mental Health Nurses, Support Coordinators, Occupational Therapists, Psychologists) 
• Managing staff sickness and leave, and offering replacements 
• Writing advocacy letters for NDIS plan reviews 
• Office administration- emails, teams’ meetings and regular phone calls Assisting with business development, including marketing, and participating in Networking events
• Always viewing the Participant with good intent and being solution-focused
• Handling complaints, feedback and all concerns relating to Support Workers and Community Access Supports 
• A strong focus on building positive relationships with stakeholders and Support Coordinators to generate NDIS leads and referrals 
• Understanding NDIS practices and updated legislation 
• Being an excellent Caseworker and adhering to Sunflower’s ethos and expectations 
• Following the direction and expectations of the Operations Manager and NDIS Service Manager.
• Make a meaningful difference in the lives of individuals with disabilities

To succeed in the role, you will need: 

• Minimum Diploma in Community Services, Mental Health, Alcohol & other Drugs or Youth Work. 
• Proven experience in Support Work, Accommodation and NDIS is highly desirable. 
• Relevant management experience is highly desirable.
• Strong interpersonal skills with the ability to establish rapport, build trust, and maintain boundaries.
• Excellent communication skills, both verbal and written.
• Knowledge of community resources and social services.
• Empathy, compassion, and a non-judgmental attitude.
• Ability to work collaboratively within a multidisciplinary team.
• Proficiency in documentation and record-keeping.
• Ethical and culturally sensitive approach to client care.

Why work at Sunflower Services:

• Join a supportive and collaborative team dedicated to providing high-quality care and support
• Opportunity for professional development and advancement within the organisation
• Competitive salary and benefits package including paid day off for your birthday
• Work in a rewarding and fulfilling environment where your contributions are valued and appreciated
• Work from Home opportunities provided for the right candidate. 
• Incredible work culture including team lunches.
• Location: Newcastle 

If you are passionate about making a positive impact and are ready to embark on a fulfilling career journey with Sunflower Services, we encourage you to apply and join us in our mission to empower individuals with mental health challenges and disabilities to live their best lives.

Sunflower Services is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.

Please visit our website for more information on our wonderful company: www.sunflowerservices.com.au