Care Liaison Manager

Care Liaison Manager — NDIS
Prevail Care | Sydney, NSW | Full-time

About us

Prevail Care is a registered NDIS provider delivering Supported Independent Living, community access, and complex support to participants across Sydney. We work with people who often have significant support needs and multiple agencies involved in their lives, and we build our services around the participant, not the other way around. Our team is practical, accountable, and serious about doing this work properly.

About the role

We're hiring a Care Liaison Manager to own the relationship between Prevail Care and the NDIS ecosystem that surrounds our participants — Support Coordinators, Plan Managers, LACs, NDIA planners, allied health, hospital discharge teams, guardians, and families.

This is not an entry-level coordination role. We want someone who already knows the Sydney NDIS landscape and walks in with working relationships — someone Support Coordinators already trust, who knows which hospital social workers to call, and who can bring referrals through the door because people already know their name. You'll manage intake and onboarding for new participants, keep existing supports running smoothly, and act as the primary point of contact for every external stakeholder involved in a participant's plan.

The role directly affects our referral pipeline, participant outcomes, and our standing with the Support Coordination community. It sits close to leadership and carries real authority.

What you'll do

• Build and maintain referral relationships with Support Coordinators, Plan Managers, LACs, hospital discharge planners, allied health providers, and community organisations across Sydney

• Manage the intake pipeline end to end: initial enquiry, needs assessment, plan review, SIL quoting and roster of care, service agreements, and onboarding

• Develop person-centred support plans in collaboration with participants, families, guardians, and multidisciplinary teams, aligned to NDIS plan goals and funded supports

• Act as the primary liaison for external stakeholders — attend case conferences, plan reviews, hospital discharge meetings, and NDIA-facing discussions on behalf of the organisation

• Advocate for participants' rights, preferences, and best interests, including through plan reviews and change-of-circumstances requests

• Monitor service delivery against NDIS Practice Standards and the NDIS Code of Conduct, identifying issues early and resolving them

• Maintain accurate, audit-ready participant documentation in line with NDIS Quality and Safeguards Commission requirements

• Work with our rostering and operations team to ensure supports are staffed, delivered, and claimed correctly against plan budgets

• Contribute to continuous improvement of intake, onboarding, and stakeholder communication processes

What we're looking for

• An established professional network within the NSW NDIS sector — Support Coordinators, Plan Managers, allied health, hospital and justice liaison contacts — and the ability to demonstrate it

• Proven experience in NDIS intake, support coordination, case management, or business development for a registered provider

• Strong working knowledge of the NDIS: plan structures, funded support categories, pricing arrangements and price limits, SIL and SDA, and the NDIA planning and review process

• Familiarity with the NDIS Practice Standards, NDIS Code of Conduct, and Quality and Safeguards Commission expectations, including incident and restrictive practice reporting

• Experience working with participants with complex needs — psychosocial disability, forensic or justice involvement, acquired brain injury, or high-intensity supports — is highly regarded

• Excellent communication and relationship skills; comfortable representing the organisation with clinicians, government, and families

• Ability to manage a caseload and an intake pipeline concurrently, with strong organisation and follow-through

• Proficiency with NDIS-focused care management software and Microsoft Office

• Certificate IV in Disability, Community Services, or equivalent qualification; tertiary qualification in social work, nursing, allied health, or a related discipline is an advantage

• Current NDIS Worker Screening Check and Working With Children Check (or willingness to obtain prior to commencement)

• Valid driver's licence and access to a vehicle for participant and stakeholder visits

What we offer

Flexible working arrangements, professional development, a direct line to leadership, and a workplace where decisions get made quickly. We're an equal opportunity employer and welcome applicants from all backgrounds.

Apply now

If you already have the relationships, know the sector, and want a role where that network is valued rather than incidental, we'd like to hear from you. Send your CV and a short cover letter that speaks specifically to your NDIS experience and the stakeholder relationships you'd bring to the role.