Laptop Level 1/2 Service Technician

This role is based in Adelaide, SA.

Immediately start.

• Transformation Services calls, installing and servicing Laptop, Branded Desktops, and iOS Devices, peripherals and/or electronic equipment

• May perform routine installs, moves, adds and changes as part of a directed team, including:

• Complex desktop and laptop break fix work

• Whole unit replacement

• FRU Parts Replacement

• Load software with a script

• Performs scripted image loading, unit diagnostics and replaceable unit swapping

• Perform troubleshooting by running basic diagnostics and performs basic module replacement on Macs, servers and peripherals

• Performs preventative maintenance activities on certain products as directed

• Maintains a high degree of professionalism in actions, demeaner and dress.

• Ensures customer satisfaction throughout

• Ensures client specific Service Level Agreements are met, and incident and request tickets are updated accordingly within the AASP ticketing system

• Performs onsite repairs mainly on laptops at surrounding schools. 

#L1-ASP1

You will be successful in this role if you have:

• High school degree required

• A+ certification a plus

• Basic mechanical skills and understanding of electro static discharge (ESD) procedures

• Training and/or vendor certifications as required including completion of Core Training

• Ability to resolve complex problems as directed

• Excellent communication skills and Good management skills

Police or criminal background verification clearance may be required

Must have Full valid Driver License.