SIAM Command Center Consultant

Job Title: SIAM Command Center ConsultantLocation: Sydney, Australia (Hybrid)Job Type: ContractExperience: 8+ Years
Must Have Skills:Providing Level 3 support within a SIAM (Service Integration and Management) Command Center, ensuring seamless coordination across multiple service providers and support towersMonitoring and managing Major Incidents, P1/P2 outages, service escalations, and business-critical events in enterprise environment.Strong experience with Incident Management, Problem Management, Change Management, and Service Request Management aligned to ITIL best practices.Coordinating with infrastructure, cloud, network, application, database, and security teams to drive end-to-end service restoration and operational excellence.Conducting RCA reviews, service reporting, trend analysis, and continuous service improvement initiatives to improve operational performance and reduce recurring incidents.Excellent stakeholder management, communication, and bridge call facilitation skills for managing critical incidents and executive-level escalations.
Detailed Job Description:We are seeking an experienced SIAM - Command Center Analyst/Senior Analyst with 8+ years of experience in IT Operations, Service Management, and Major Incident Management. The ideal candidate will be responsible for managing enterprise-wide operational events, coordinating cross-functional teams, and ensuring service excellence through effective command center operations.Act as the central point of coordination for Major Incident Management, service restoration, and critical issue resolution across multiple technology towers and service providers.Lead incident bridge calls, engage relevant technical teams, communicate updates to stakeholders, and ensure timely resolution of production incidents within agreed SLAs.Drive RCA reviews, problem management activities, service improvement initiatives, operational reporting, and trend analysis to enhance overall service stability and customer experience
Minimum Years of Experience-8
Certifications (Good to have ): ITIL v4 Foundation, SIAM Foundation, ServiceNow Certification.