Sales Administrator - Home and Community

Discover a career where care goes both ways!

Location - Lewisham (parking on site or short walk from Metro Station + WFH options)7 additional Leave daysHourly rate $39 per hour + SuperannuationNot for profit employer, so you pay less tax!Permanent Full-Time position

Exciting things are happening at Catholic Healthcare. We have celebrated 30 years of providing care and now have more than 6000 employees working with us. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.

As our Sales Administrator, you'll play a critical role in supporting new client onboarding and ensuring a seamless experience from initial sale through to service commencement. If you are highly organised, customer-focused, and enjoy working with systems and processes, we'd love to hear from you.

The role is Monday through Friday with work times of 8.30am – 4.30pm or 9.00am – 5.00pm. Initially you will be required to work full time in the office but after training can move to 2 days working from home.

The Role

Reporting to the Sales Team Lead, Home & Community Services, the Sales Administrator is responsible for supporting the onboarding of new clients and ensuring all documentation, care plans, and system updates are completed accurately and on time. You'll work closely with Sales Consultants, Care Advisors, Operations, and other key stakeholders to deliver an exceptional customer experience.

Key Responsibilities Include

Coordinating the onboarding of new Home Care clientsTranslating care plans into accurate service schedules and activities within ProcuraMaintaining client records and documentation within CRM systemsEnsuring all required paperwork and approvals are received and stored appropriatelyUpdating government portals including My Aged Care and PRODASupporting sales consultants with new opportunities and referralsMonitoring data accuracy and escalating discrepancies when requiredProviding administrative support across the sales and customer journey

To Be Successful In This Role You’ll Need

To be successful in this role, you will have:

Previous experience in customer service, sales support, account management, administration, or customer relationsStrong attention to detail and excellent organisational skillsExceptional communication skills, both written and verbalExperience managing multiple priorities in a fast-paced environmentA customer-centric approach with strong problem-solving skillsExperience using CRM systems and databasesIntermediate Microsoft Office skills, including Excel, Outlook and WordAbility to work collaboratively with a wide range of stakeholders

Experience within aged care, community services, health care, or a regulated industry will be highly regarded.

What We Can Offer You

Not-for-profit tax benefits so you pay less taxFitness Passport discounted gym benefitsPaid Parental leave Long Service leave after 5 years

Catholic Healthcare is a values-based organisation that welcomes applicants from all faiths and backgrounds. If you are passionate about supporting older people to live independently and stay connected to their communities, we’d love to hear from you.

Apply now!

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.