Property Management Business Solutions Lead

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The Property Management Business Solutions Lead plays a crucial role, driving innovation and process improvement within the Property Management team. This position is instrumental in identifying, developing, and implementing strategic solutions that enhance operational efficiency and customer engagement across the shopping centre portfolio. The PM Business Solutions Lead drives the development of business solutions that steer operational excellence, while fostering a collaborative culture of continuous improvement and strategic problem-solving across the organisation.

Please note this role is a parental leave contract until October 2027.

Key Accountabilities

Strategic Leadership

Lead the development and execution of business improvement strategies aligned with Vicinity's long-term visionCultivate a culture of creativity and business improvement through structured ideation processesDrive the identification and implementation of solutions for core asset challenges.

Project & Solutions Delivery

Oversee end-to-end management of business solution projects from conception to implementationEnsure projects are delivered on time, within budget, and meet defined success criteriaOptimise resource allocation and budget management for maximum ROILead change management initiatives to ensure successful solution adoption

Stakeholder Engagement & Collaboration

Foster strong relationships across National Asset Management Teams and OperationsLead cross-functional collaboration to ensure successful solution integrationFacilitate knowledge sharing and best practice adoption across the organisationGuide teams through transformative changes and continuous improvement initiatives

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)

Bachelor's degree in Business, Management, Engineering, Technology, or related field.Proven track record in project management and solution delivery.Demonstrated experience in leading business improvement initiatives.Strong background in stakeholder management and change leadership.

CRITICAL KNOWLEDGE (what You Need To Know)

Comprehensive understanding of shopping centre management and operations.Deep knowledge of business improvement methodologies and frameworks.Proficiency in design thinking and lean startup principles.Strong business acumen and market analysis capabilities.

CAPABILITIES (what You Can Do)

Ability to lead and influence cross-functional teams.Strategic mindset with strong problem-solving abilities.Excellence in stakeholder management and communication.Proven ability to drive change and adoption.Strong project management capabilities.Data-driven decision-making abilities.Strong risk assessment and management expertise.Proficiency in relevant business technologies.

PERSONAL ATTRIBUTES (who You Are)

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

Respect

We listen to and acknowledge each other's views We have difficult conversations with care

Integrity

We back our words with the right actionsWe do the right thing, no matter the situation

Customer Focus

We nurture a genuine connection with our customers We consider customer needs when making decisions

Collaboration

We invite the right people to the table We balance consensus with decisive actions

Excellence

We always strive to improveWe share our challenges and celebrate the wins

Why Vicinity?

Benefits

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

Flexible working options Birthday leave & purchased additional leave$1,000 worth of VCX securities rewarded for eligible team membersGenerous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Role

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: talent.acquisition@vicinity.com.au

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.