Repair Coordinator

Repair Coordinator (Insurance Repairs)

We're a family-owned and run building business with a strong reputation across South East Queensland, and we're looking for a Repair Coordinator to join our growing insurance repairs team.

You'll be the essential link between our customers, insurance partners, and trade network — keeping jobs organised, communication clear and repairs moving from approval through to completion. If you're the kind of person who loves keeping things moving, staying on top of details, and leaving people feeling looked after, you'll fit right in.

• Manage a portfolio of residential insurance repair jobs, supported by our on-road team

• Book appointments, coordinate trades and keep schedules on track

• Provide clear updates to customers and stakeholders, and proactively identify ways to speed up repairs and resolve claims sooner

• Prepare and manage job documentation as required, including progress and final invoicing

• Maintain accurate job notes and records across our systems and client portals

• Collaborate with building supervisors to get jobs signed off promptly by the insured

• Help ensure a smooth, professional experience for customers — often during stressful times (storm/flood/fire impacts)

• Support the wider repair support team with other tasks as needed

• Competitive salary based on experience

• Employee benefits & rewards program

• Access to Perkbox, with hundreds of discounts and perks.

• Comprehensive training and a supportive onboarding process

• A genuinely collaborative team

• Recognition that your role is critical to delivering great outcomes

• Hybrid working arrangement — up to 2 days from home per week post training

• Full-time, long-term role

• Strong administration skills and confidence with Microsoft Office (Word/Excel/Outlook)

• Excellent written and verbal communication skills (you can write a clear update and handle calls professionally)

• Great organisation and time management — you can juggle priorities without dropping the ball

• Exceptional attention to detail — you catch what others miss

• Comfortable preparing invoices and keeping accurate financial/job records

• Customer-first mindset and the ability to stay steady in a fast-paced environment

• Bonus: experience in insurance repairs, building administration, scheduling, claims/restoration, or similar

• Great culture

• Family-owned business that values its people

• A team that backs each other and takes pride in doing quality work

Location: Hemmant Head Office (just off the Gateway)