Client Dashboard Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values

Think Client FirstWe Are One ‘OhanaBe Curious and LearnOwn It.Act With IntegrityEmbrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About The Role

The FareHarbor Onboarding Team is seeking a Client Dashboard Specialist in the Sydney office. The Onboarding Team dedicates their energy to both new and live clients, providing individualized attention in their transition to, and continued support with, FareHarbor.

Methodical in nature and intentional with every action, Client Dashboard Specialists are experts in setting up, troubleshooting, and maintaining our client’s FareHarbor dashboards. If you’re a creative problem-solver, detail-oriented, and self-motivated, we need you to set our clients up for success with FareHarbor.

What You’ll Do Here

Strategize & communicate with Sales team to interpret the business needs of different companies, and customize their FareHarbor dashboard to best fit those needsWork closely with Client Onboard Specialists to implement changes based on client feedback given during the training processCollaborate with Customer Support & Account Management teams to make updates to existing client dashboards Efficiently multi-task several projects simultaneously by prioritizing tasks & projects of differing durations through changing circumstancesBecome an expert FareHarbor user & stay on top of all new product updates by attending continued education presentations, and reviewing feature roll out informationProvide feedback on best practices & product features in a continuously growing & improving environmentAssist the team and company-at-large with seasonal & ongoing projects

Requirements

Professional Working English proficiencyStrong written and verbal communication skillsUX-focused thinking Excellent problem solving skills with the ability to be flexible & creative in finding solutionsStrong attention to detailDeadline drivenProven experience learning and mastering new technologies

Bonus Points

Experience working with multiple software programs simultaneouslyExperience with Google Suite - particularly GoogleSheetsExperience with Apple OS & Macintosh computers Experience in customer-facing supportExperience mentoring or training new hires

Benefits

Global leave benefit 22 weeks paid parental leave 2 weeks paid grandparent leave Extended care and bereavement leaveLife insurance policy Opportunity to share your ideas and make a difference in a growing company.Fast-paced, high-energy and engaging work environment.26 days of annual leaveWork-from-home assistanceEducational Opportunities Individual skill development & growth programmingSocial hours & events and team-building Hybrid friendlyWellness benefits (Headspace subscription & wellness webinars)
This full-time role is open to candidates with Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum 2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.