Venue Manager – Flagship Indoor Family Entertainment Venue | Braeside

We are opening our second venue — a new flagship indoor family entertainment centre in Braeside, Melbourne VIC, spanning over 12,000m² and set to become one of the largest indoor entertainment venues in Australia.

Following the success of our first venue, we are entering the next stage of growth with a bigger vision, a larger operation, and a stronger leadership team.

This is not just another management role. It is a rare opportunity to help build a flagship venue from the ground up, shape its culture, develop its team, and play a key role in the future expansion of our business.

With additional venues already planned, we are looking for an ambitious leader who is ready to grow with us and become part of our long-term leadership team.

As the Venue Manager, you will take full ownership of the venue’s overall performance, including operations, guest experience, team leadership, financial performance, safety, and continuous improvement.

This is a full-time leadership role based in Braeside, Melbourne VIC. The venue is expected to open around late August, and the successful candidate may start earlier to support pre-opening preparation, recruitment, training, systems setup, and launch planning.

You will lead a team of approximately 60 staff across multiple operational areas and will be responsible for building a strong leadership structure as the venue grows.

The venue will operate across weekends, evenings, school holidays, and peak trading periods. As Venue Manager, you will have ownership of rostering and leadership coverage to ensure the business is well supported.

• Lead the overall operation of our flagship Braeside venue

• Build, inspire, and develop a high-performing leadership team

• Recruit, train, coach, and develop supervisors, team leaders, and future managers

• Oversee daily operations, rostering, workforce planning, and labour efficiency

• Deliver outstanding guest experiences across all areas of the business

• Drive revenue growth while managing costs, labour, and profitability

• Ensure safety, compliance, cleanliness, presentation, and operational standards are consistently achieved

• Monitor business performance, KPIs, guest feedback, and operational reporting

• Resolve complex operational, team, and customer issues professionally

• Support pre-opening planning, launch preparation, team onboarding, and operational readiness

• Work closely with the Head Office leadership team to execute business strategies and prepare for future expansion

• Proven experience managing a large hospitality, entertainment, retail, leisure, tourism, or customer-facing operation

• Strong leadership and people management capability

• Experience leading sizeable teams in a fast-paced environment

• Excellent English communication skills, both spoken and written

• Strong commercial mindset with the ability to manage revenue, labour, cost control, and profitability

• Highly organised, with strong planning, prioritisation, and execution skills

• Confident decision-maker who can stay calm under pressure

• Passion for developing people and building a positive team culture

• Availability to support a venue that operates across weekends, evenings, school holidays, and peak trading periods

• Current right to work in Australia

• Experience opening a new venue, store, site, or business

• Experience managing large teams of around 50+ staff

• Multi-site management experience or readiness to progress into a regional leadership role

• Strong understanding of KPIs, budgeting, labour management, and operational reporting

• Experience in family entertainment, hospitality, retail, leisure, tourism, attractions, or large-format venues

• Mandarin speaking and listening ability, especially for communicating with Mandarin-speaking guests, team members, or community partners

• Lead one of Australia’s largest indoor family entertainment venues

• Be part of a rapidly growing company with multiple future locations already planned

• Genuine career progression into Regional or Senior Operations leadership

• Opportunity to join before opening and shape the venue from day one

• Salary will be discussed with shortlisted candidates and will be commensurate with experience and capability.

• Performance-based bonus opportunities

• Ongoing leadership development and professional training

• Opportunity to shape the culture, standards, and future direction of the business

• Work with a passionate leadership team committed to excellence

Today, you will lead one flagship venue.

Tomorrow, you could be leading multiple venues.

We are not simply looking for a Venue Manager. We are looking for someone who wants to build a career, make an impact, and grow alongside one of Australia’s most exciting indoor entertainment brands.

If you are ready for your next challenge, we would love to hear from you.

We are an equal opportunity employer and welcome applications from candidates of all backgrounds. We value diversity, inclusion, and a positive team culture.

Please submit the following:

• Resume/CV (including your full work history)

• Cover Letter outlining your relevant experience and, for each key responsibility in this role, the strengths and examples you bring