Afterhours Scheduler

About this opportunity

We’re seeking a reliable and compassionate Schedulers (After Hours) to support our teams at our Mid North Coast offices. This role is perfect for someone who enjoys helping others and is comfortable answering calls, texts, and emails after hours.

You’ll play a vital part in our mission to provide 24/7 care, acting as the first point of contact for urgent client and staff needs during evenings and weekends.

This role is about being available, responsive, and calm under pressure when our clients and care workers need support most.

Please note: You are not actively working the full after-hours period – just available to answer and action occasional phone calls, text messages and emails.

Why join us?

• $66.49 per hour + on call allowance + penalty rates on weekends and public holidays

• Make a meaningful impact in the lives of seniors and their families through rewarding work

• Be part of a supportive, fun team that values and appreciates your contribution

• Work from the comfort of your home 

• 5pm-8am 7 day on, 7 day off roster

• Full in person training provided in our Port Macquarie Office

Key Responsibilities

• Represent the Dovida brand with warmth and professionalism in all interactions, building trust with clients, Caregivers, and the wider community.

• Manage incoming calls, emails, and enquiries in a friendly, knowledgeable manner, including out-of-hours support and emergency scheduling when required.

• Accurately capture and document detailed information from incoming calls to ensure smooth handover to the scheduling team.

• Use internal systems to log client needs, Caregiver availability, or service changes with clarity and precision.

About you

• Confident in fast-paced admin environments with strong multitasking skills

• Friendly phone manner and clear communication

• Organised, reliable, and able to prioritise effectively

• Scheduling/rostering experience, experience with SCHADs

• Ideally experience working with a rostering system, Alaya care is a bonus!

• Able to travel to the Port Macquarie office for training, collecting equipment and any ad hoc support needed

• Ability to be available from 5pm-8am