Customer Service Officer

Location: Gunyungalung Country - Liverpool
Salary: $55,000 - $62,000 + Superannuation + NFP salary packaging benefits

Leave Benefits Include: 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each year
Employment status: Full Time, Monday to Friday

Job number: 3601

Hey you!

MatchWorks is looking for an enthusiastic, people-focused Customer Service officer to be the face of our Liverpool office, providing high quality first point of contact customer service to participants and external stakeholders whilst also providing administrative support to all staff.

What you’ll do

As a Customer Service Officer in our Liverpool team, you’ll be a friendly first point of contact for everyone who walks through our doors or gets in touch. Day to day, you’ll:

• Welcome and support a wide range of people; from participants and employers to training organisations and community services
• Help manage a busy front desk, chatting with people face-to-face while also handling incoming calls
• Keep our systems up to date with accurate information so everything runs smoothly behind the scenes
• Create a safe, positive, and professional environment where everyone feels respected and supported

What you’ll bring

• Someone who enjoys working with people and thrives in a busy environment

• Strong communication skills and the ability to connect with people from all walks of life
• Attention to detail, with confidence in keeping records accurate and up to date
• A team-focused mindset, a positive attitude, and the ability to think on your feet when things get busy

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for

• Experience in customer service, reception, or employment services

Why you’ll love working at MatchWorks

At MatchWorks, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do.

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You’ll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Extra Leave - 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each year
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact Talent Acquisition on ******@genu.org.au or 03 5249 6***