Field Service Coordinator

Who we are:

Coldshield is a leading manufacturer and supplier of industrial door products throughout Australia since 1985. Coldshield is an Australian-owned family business that truly believes in excellent customer service. Teamwork and collaboration are key to our continued growth. We steadfastly commit to our people and to building a culture around a can-do attitude, respect, and teamwork.

The opportunity:

We’re looking for a Field Service Coordinator to join our service team. You’ll ensure customers receive outstanding support by coordinating end-to-end service delivery, managing communications and tracking job progress. If you thrive in a dynamic environment and possess strong organisational and customer-service skills, we invite you to be a key part of our team and contribute to our success

Key Responsibilities:

·         Manage end-to-end reactive service cases in our CRM, from logging through to resolution

·         Act as the primary customer contact, responding promptly via phone and email

·         Coordinate daily with field service technicians, finance and production teams

·         Maintain customer portals and assist with regular service reports and KPI reporting

·         Identify process gaps and recommend improvements to enhance service delivery

Who you are:

·         Strong organisational skills, with the ability to prioritise competing requests and manage a dynamic workflow

·         Exceptional attention to detail and accuracy

·         Excellent communication skills—both written and verbal—and a customer-focused mindset.

·         Proficiency in Microsoft Office; experience with ERP/CRM systems (e.g., Dynamics 365) highly regarded

·         A proactive, problem-solving approach and the ability to work collaboratively within a fast-paced team

·         Existing trade or mechanical experience/exposure would be highly advantageous

What we can offer you:

• Role with purpose and genuine job satisfaction 

• Supportive team with a positive team culture

• Opportunity to grow personally and professionally

·         Celebrate you—enjoy a paid day off on your birthday

• Competitive salary package

• Be part of a forward-thinking team that is constantly improving

How to apply:

If this role interests you, and you’re ready to join a dynamic and growing business, please submit your resume and cover letter via the Seek website. If you have any questions about the role, please call Jacob Evenden on (07) •••• •500.